Job Description

Project Administrator C/PA/B/1025

Fixed Term until June 2025 (Extension Subject to Funding)

Belfast

(Monday - Friday)

25 - 35 hours per week

13.51 per hour

Purpose of Job

To work as part of a team of Administrators to process and deliver fuel support to households that have been identified to be in urgent need

What you'll be doing:

Assist Referrers / Referring Organisations with submitting applications on behalf of households

Assess applications against a clear set of eligibility criteria.

Process agreed high volumes of applications each day

Process and issue fuel support within agreed timelines.

Communicate with referrers and applicants to resolve queries relating to applications received

Share knowledge and experience with your colleagues.

Utilise different questioning techniques to help narrow down the available support and provide clear and concise next steps while always remaining professional confidential.

Provide excellent customer service when dealing with queries received by the applicants, internal and external referrers.

Building good working relationships with suppliers and registered organisations

Transfer data accurately and in keeping with GDPR protocols

Triage applicants via telephone using a strategically set out question bank.

Accurately updating the client's information to reflect the conversation and completing onward referrals based on the applicant's response.

Essential Criteria

A minimum of 4 GCSE's or equivalent, including English Language and Maths

Minimum of 2 years paid / unpaid in a processing / administrative role

Experienced of customer interaction via telephone

Good administrative presentation skills displaying accuracy and attention to detail

Proven experience of communicating both orally and in writing

Proven ability in the use of Microsoft package

Desirable Criteria

Experience of processing high volumes of applications within a time limited period

Application packs are downloadable from https://bryson.getgotjobs.co.uk/home.

Please note, we reserve the right to close this role early.

Job Types: Full-time, Temporary
Contract length: 8 months

Pay: 13.51 per hour

Expected hours: 35 per week

Benefits:

Company pension Sick pay
Work Location: In person