Job Description

Company Overview

Established in 2006, FluidOne is an award-winning provider of secure Connected Cloud Solutions with a 110m turnover and consistently one of the highest Net Promoter Scores (NPS) in the industry.

FluidOne has a strong company culture enjoyed by 500 staff and was ranked in the UK top 50 large companies to work for in the Best Companies awards 2023.

FluidOne supports the needs of 2,400 customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes a core enabler of innovation, FluidOne's vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in-house IT structures; taking complex hybrid multi-site environments, to make them simple and secure, so end-users can access their business applications wherever they are.

FluidOne delivers tailored IT solutions across a broad customer base, structured to meet the specific needs of different market segments. For small and medium-sized businesses (SMBs), FluidOne provides comprehensive IT support through its branch network, delivering localised, expert services that ensure security, efficiency, and scalability, providing individual solutions and fully comprehensive managed services. For enterprise clients, FluidOne offers advanced solutions that manage costs, risks and optimise organisational operational performance, providing everything from design and delivery to ongoing support. Specialising in Data & AI (D&AI), managed services, and cloud transformation, FluidOne's toolkit includes consulting-led services that help enterprises harness the power of artificial intelligence while maintaining robust compliance and security. FluidOne's dual-structured approach ensures all customers--from growing SMBs to large, complex enterprises--benefit from trusted, innovative, and future-ready IT services.

Role Overview

As a Project Administrator, you will work alongside the project managers to ensure the successful delivery of IT projects for Orca's clients. You will have a background in either project administration or have held an administrative role within a Managed Service Provider.

Responsibilities

You will be responsible for:

Providing high quality administrative and project support to FluidOne project managers Reporting on project progress, resources and financials Scheduling meetings, setting agendas as well as taking minutes for the project team Internal and external stakeholder management Updating project records o Helping ensure that all projects are delivered on-time, within scope and within budget

Required skills and essential abilities for the Project Administrator Role

:

Proven working experience as a project administrator or administration in an MSP Excellent client-facing and internal communication skills Excellent written and verbal communication skills Solid organizational skills including attention to detail and multi-tasking skills Strong working knowledge of Microsoft Office Requirements: Education and/or Work

Experience Requirements:

Excellent verbal and written communication skills, including ability to effectively communicate with internal and external clients (up to senior management levels, using appropriate and professional language) Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary employee service Ability to work independently and to carry out tasks to completion within parameters and instructions given, prescribed routines, standard accepted practices and legislation/regulations

Other Requirements

:

Must follow all integrated ISO management systems, be aware of and comply with all ISO data security systems at all times. Ability to maintain regular, punctual attendance Must be able to talk, listen and be clear and concise in all telephone and written communications Must complete all necessary paperwork and administrative tasks as required by your work including timesheets, expenses, ticket notes and all peripheral administrative tasks for this role in a clear and accurate manner Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.

Benefits after probationary period

Subsidised health and dental care

Employee Assistance Programme (EAP) Life assurance (3x salary)

Discount platform

Pension contribution - 5% company contribution

Generous holiday entitlement

One day off for birthday

Half price internet connectivity

Ride2Work scheme

Department incentives

Volunteer day scheme

Job Types: Full-time, Permanent

Pay: 28,000.00-32,000.00 per year

Benefits:

Company pension Employee discount
Work Location: In person