Job Description

Details

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Reference number

418675

Salary

52,250
GBP

Job grade

Other

Contract type

Permanent

Type of role

Other

Working pattern

Flexible working, Full-time

Number of jobs available

1

Contents

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Location About the job Benefits Things you need to know Apply and further information

Location

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Remote working (anywhere in the UK)

About the job

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Job summary

As Project and Service Improvement Lead, you will use your knowledge, skills and experience to provide leadership and coordination for projects and service improvement initiatives, contributing to the effective delivery of change across the organisation.


Based within our Project and Portfolio Management function, you will support project and portfolio-level management by ensuring robust planning, tracking and reporting mechanisms are in place. Working in multidisciplinary teams and with senior stakeholders, you will contribute to the culture of continuous learning and improvement, ensuring that projects and change activities are aligned to strategic priorities.

Job description

Specifically, you will work closely with directorate/service leads in producing robust business cases and project initiation documents, allowing the Service to demonstrate appropriate value for money, benefits realisation and accountability.


Additionally, you will:

Support the Team Manager in developing and maturing the Project & Portfolio Management framework for the organisation; Coordinate cross-project/service improvement activities; and Lead the effective project and programme management across the organisation by agreeing milestones, monitoring progress and ensuring plans remain up to date and deliverable.

Person specification

For this key role, you will possess a project management qualification (or equivalent) and will offer a successful track record of delivering project and change activities, ensuring value for money and timely delivery.


In addition, you will be able to evidence your:

experience interacting at a senior level and providing advice/guidance; in depth understanding of the theory and application of Business Case methodologies; and proficiency in Microsoft Office and project management packages.

We hope you choose to contribute your skills to the evolution of our ambitious, influential and rapidly expanding organisation.


In addition to the salary offered, we also offer a range of other benefits including a commitment to a healthy work / life balance, including a 35-hour working week.


For further details, please download the information pack. When applying, within your supporting statement, please refer to the essential criteria in the person specification and evidence how you meet it.

CLOSING DATE: 23.59 on Monday 28th July 2025

PLEASE NOTE: Following unprecedented interest in our vacancies, we reserve the right to bring forward the closing date (close it early). The role will be closed to new applications immediately if / when we receive 120 applications or at the stated closing date - whichever occurs first. Applications after the role has closed cannot be accepted. We therefore strongly recommend applying as soon as possible.

We are committed to providing equality of opportunity. We have an environment that is inclusive and recognises the value of difference in the workplace.

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Supporting documents

Benefits

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25 days annual leave, plus bank holidays Christmas closure days Flexible working Annual health check Local Government Pension Scheme membership

Things you need to know

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Selection process details

To apply please click on link below



Feedback will only be provided if you attend an interview or assessment.

Security

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:


UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.



We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

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The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

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Job contact :

Name : Jonathan McIntyre - CJA Recruitment Email : cja@cjagroup.com
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Recruitment team

Email : cja@cjagroup.com

Further information

https://housing-ombudsman-careers.org.uk/job/project-and-service-improvement-lead/