Job Description

Here at Morrison Water Services, our mission is to be the leading service provider in the Water and Waste Water Infrastructure sectors in the UK. We are known for our commitment to integrity and safety, with a culture that values the well-being and diversity of our people. Our aim is to invest in our workforce through our training academy and implement initiatives that prioritise health and well-being to support our business growth plans.
Morrison Water Services is recruiting for a Project Case Handler to work on our Thames Water Metering contract in London & Thames Valley.
As the Project Case Handler you will be part of our Customer Side Leakage Team who are responsible for Monitoring, Reporting and Repairing Leaks.
The Thames Water Metering contract covers London & Thames Valley areas. On the Smart Customer Side Leakage contract, we use Smart Meters to identify leakage within customer's supply pipes and attempt to locate and repair where possible.
As the Project Case Handler your responsibilities will include:

• Constant reporting on the current WIP
• Case manage problem job until resolution
• Creation of jobs for newly found leaks
• Manage customer complaints and claims
• Updating & Closing of jobs via Salesforce
• Monitor and reply to emails from our client and other departments with MWS
• Constant use of our Meter Reading System to monitor leakage flows

Skills & Knowledge Requirements

• Water Industry Experience
• Customer Side Leakage Experience
• Microsoft Office & Team Experience
• Salesforce Experience

What's in it for you?

• Matched Pension Scheme
• Access to our Employee Assistance Programme
• Life Assurance
• Enhanced Maternity and Paternity leave
• 25 days' annual leave plus 8 days' bank holiday
• Cycle to work Scheme

In return for your skills and expertise, we are offering a competitive benefits package, including the following!

• 25 days' annual leave plus eight days' bank holiday
• Matched Pension Scheme
• Enhanced Maternity and Paternity policy
• Private Health Care
• Remote working
• Access to our Employee Assistance Programme
• Opportunities to progress in a successful multifaceted company
• Access to My Rewards which provides fantastic reductions on 1000's of purchases including Mobile Phone, Utility bill & top retail brand discounts.

Our Vision
At Morrison Water Services, we're proud of our positive culture and commitment to safety. We believe in delivering a high performing, sustainable workforce that supports our clients effectively. People stay with our business because of the opportunities for growth and development, our inclusive culture, and our dedication to providing a safe and supportive work environment.
This is an opportunity for individuals who are looking to join an organisation that values integrity, safety, and diversity. For this role, we are seeking individuals who are committed to supporting our long-term goals and who embrace change and promote diversity. We believe that listening to our people, providing feedback, and keeping them informed about the direction of the business is essential to our continued success.
The Next Step...
So you know, all our applications are reviewed by humans, so if you don't hear back straight away don't panic, we receive a high volume of applications and you will receive an email letting you know where you are in the recruitment process.
#mws
M Group Services delivers a range of essential infrastructure services within the water, energy, transport and telecommunications sectors in the UK & Ireland. We have built and maintained relationships with our clients over a number of years and have a strong culture that continuously focuses on safety, operational delivery, efficiency and customer service. We are committed to profitable growth both organically and through acquisitions. M Group Services, a trusted employer to over 10,000 skilled specialists working from 240 locations, operates a divisional structure aligned with its end markets.
At M Group Services we recognise and value the benefits from our workforce diversity. We work hard to build and maintain inclusive environments and develop a culture where our people feel included and valued.