Job Description

About the role
Here at Balfour Beatty, our work inspires communities and advances society. It is therefore essential that we provide excellent stakeholder engagement and communication to individuals and organisations impacted by our projects.
The BTNO project is a critical infrastructure upgrade enabling the UK's transition to net zero by reinforcing the electricity network between Bramford and Twinstead to support increased power generation and transmission. As we move into main construction works, we're now searching for a Project Communications Officer based at Sudbury, Suffolk to join the team and be part of our legacy!
You'll be a self-starter who is happy to spend most of your time on site, working alongside fantastic project teams and support our customer, National Grid, on this flagship project. Day to day you will build and maintain relationships with colleagues and key stakeholders to deliver exceptional internal and external communication outputs that drive engagement, build trust and protect our reputation.
Please Note: A full driving licence and willingness to travel is required to be successful
What you'll be doing
As a key member of the BTNO project team, you will be responsible for delivering activities outlined in the project communication and community engagement plan to provide appropriate and timely information to all stakeholders. The scope of this role includes, but is not limited to, the duties described below:

• Live the Balfour Beatty values and behaviours and support the project leadership team to embed these into the project's culture

• Manage delivery of an impactful communications plan, ensuring that all content is written in Plain English, delivered in a timely manner through appropriate channels and approved by all relevant parties before publishing

• Ensure accurate stakeholder data and segmentation is available and continually managed in line with GDPR to achieve successful communication delivery and measurement

• Manage an ongoing pipeline of content to successfully deliver a monthly project newsletter

• Coordinate and participate in project led community relations events to raise awareness of project impact, milestones and successes - including public exhibitions, community meetings and community liaison working groups

• Manage delivery of agreed site visit programme, identifying opportunities to showcase expertise, raise profiles and build trust with the local community, customers and partners

• Work closely with project managers and BB Helpline/client customer service teams to facilitate resolution of project related enquiries/complaints in a prompt and professional manner

• Work closely with the project operational teams to identify and understand future activities which may need stakeholder engagement, ensuring outputs are managed as part of the project communications delivery plan

• Ensure project site(s) branding, hoarding and information boards comply with Balfour Beatty brand guidelines and are regularly updated as required

Who we're looking for
Essential:

• Experience in marketing, public relations, communications or a related field.

• Able to demonstrate track record in delivering a positive and professional customer experience.

• Confident engaging with external customers and stakeholders face-to-face.

• Able to manage conflict with diplomacy and empathy to ensure a mutual outcome.

• Excellent writing, storytelling, presentation skills and a good eye for detail.

• Able to interpret technical principles and information from a variety of sources and translate into simple and engaging communications.

• Team player who adapts positively to changing stakeholder demands.

• A self-starter with strong organisation skills who can work independently, manage conflicting deadlines and report on outcomes with clarity.

• A full driving licence and willingness to travel.

• Computer literate and proficient in Microsoft Office365 applications.

Desirable:

• A bachelor's degree or equivalent higher education/industry recognised qualification in marketing, public relations, communications, or a related field.

• Member of CIPR, IOIC, CIM or other recognised industry body.

• Experience of working on construction/civil engineering infrastructure projects.

• Good understanding of the regulatory environment in construction / power transmission and distribution industries.

Why work for us
Day in, day out, our teams deliver some of the UK's most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.
Why join us?
As if contributing to and supporting work that makes life better for millions wasn't rewarding enough, we offer a full range of benefits too. You'll have the freedom to shape the package that's right for you and your life. Here are some of our key benefits:
- Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
- 25 days paid annual leave (pro rata)
- Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
- Pension, share incentive plan, volunteering leave, recognition schemes and much more...
About us
Balfour Beatty's Power Transmission & Distribution teams work with regional, national and international electricity network owners and operators to provide technical engineering solutions across the full spectrum of the electricity grid, including overhead lines, cabling, substations and distribution networks.
From scoping and feasibility, to design, construction and on-going maintenance, our in-house experts, flexible resources and industry-leading innovations support customers in the development of some of the UK's most ambitious power transmission and distribution projects.
Diversity and inclusion
At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. To find out how we are making this a reality, visit
To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and the Association for Black and Minority Ethnic Engineers (AFBE). In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion. Balfour Beatty is also a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.
As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, visit:
We are looking to continually improve our resourcing process and ensure that it is fair and inclusive for all. If you have any feedback on the process, please share this with us at:

Skills Required