Coordinate and drive the work of a dedicated team of Administrators to deliver fuel support to households that have been identified to be in urgent need
What you'll be doing:
Coordinate a team of administrators who process large numbers of applications of fuel support
Assist in the induction and training of project staff.
Oversee the efficient processing of the support.
Liaise with registered referrers and suppliers on a regular basis to assist and or resolve issues
Scope Referring Organisations inviting them to register to the initiative
Initiate and maintain positive working relationships with internal and external referrers
Allocate daily tasks necessary to deliver support to those in urgent need
Allocate and monitor spend to referring Organisations
Track and reconcile invoices daily/weekly
Interface with referrers and applicants benefitting from the fuel support
Prepare weekly reports required by line manager.
At periods of high pressure assist with processing of applications
Participate in all relevant training when required
Participate in and provide monthly formal supervision and annual performance review
Observe all relevant Health & Safety rules and regulations
Carry out any other relevant tasks, which may from time-to-time, be required
Essential Criteria
Leadership or Management qualification level 3 or above OR Three years' experience in community development or a related field.
5 GCSE's OR equivalent, including English Language and Maths
Experience of needs assessment and support delivery
Proven ability to manage KPI's within timescales
Experience of dealing with the public in an advisory/support capacity
Experience of financial monitoring
Proven experience of communicating both orally and in writing
Proven ability in the use of Microsoft Excel, Word & Outlook
Application packs are downloadable from https://bryson.getgotjobs.co.uk/home.