Job Description

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow--people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

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In this role, the candidate will provide an enhanced level of customer support and operational support for movement of any cell and gene shipment through our Marken's network and that of our parent company, UPS. You will work with our Project Managers and with our global branches to facilitate these movements, tracking through our GPS technology and proactively acting to avoid delays and risks. Project Coordinators will provide a superior level of monitoring for these life saving therapies.


Main Duties and Responsibilities:

Responsible for successfully support of daily project operations as it relates to cell and gene shipments, liaising with the Control Tower and Logistics Coordinators as needed. Support the Project Manager with set up activities Complete initial lane mapping support the Project Manager Arrange shipments with local offices and agents Book shipments in the Marken Maestro system Review lane mapping files with operations teams on a frequent basis Upload Maestro templates and keep these maintained if required Provide daily tracking reports to clients Report and escalate any issues to the Project Manager Assist the Project Manager with billing and logistics enquiries. Attend internal and client facing calls/meetings, providing support with meeting minutes Act as point of contact to the client logistics team, responding to day to day queries. Assist in updating activities and milestones in project plans Daily tracking and compliance of client specific paperwork. Document compliance and make visible to the client Work with the regulatory team to ensure trade compliance

Qualifications:

Associate degree, 4 year degree or relevant work experience as a substitute for education 5 years working in the Pharma, Medicine, or Logistics industries required Experience in the courier and/or air freight industry desired Strong knowledge of PC and Microsoft Office Programs required Demonstrated ability to adapt and deal with enquiries & day to day issues Excellent communications skills required, with experience dealing with people and speaking to clients Must have an eye for detail and the ability to think on their feet Organized and skilled in tracking with the ability to multi-task and problem solve Flexibility in working hours

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.