Job Description

Salary: 26,000 - 30,000 per annum depending on experience
Role type: FTC with opportunity to convert to perm
Location: Office-Based role, Sheffield
Reporting to: Operations Director, IMS
About IMS:
At IMS Heat Pumps, we're more than just a business; we're a family and friends team with a shared history of collaboration. With offices in Perth and Sheffield, we united our expertise to establish IMS Heat Pumps Limited in 1997. Our mission is to provide top-notch design, installation, commissioning, service, and maintenance of Ground and Air Source Heat Pumps. Join us if you're eager to work with a close-knit, experienced team, contribute to a pioneer in renewable energy, and be part of a business that combines professional excellence with a warm, inclusive atmosphere.
Key Achievements
? 85m+ Capital Raised - We've raised over 85m to-date from leading global investors including Legal & General Capital and specialist energy VCs
? 6 Acquisitions - We've expanded our operations by acquiring four key companies across financing (Hometree Finance - formerly Bewarm), home cover (Your Repair) and energy services (Geowarmth, The Little Green Energy Company, IMS and GreenGen).
? 100k Homes Covered - We cover over one hundred thousand homes across the UK
? 280+ Employees - We have over 280 passionate employees transforming the industry across the Group, one home at a time
The Role
As Project Co-ordinator, you'll be the operational hub for our renewable energy installations and service operations. You'll manage the full lifecycle of heat pump, solar PV, and battery projects--from sales handover to commissioning and client handover--while also coordinating reactive fault calls, maintenance visits, and annual servicing schedules.
This role demands a sharp mind and a steady hand. You'll be juggling multiple projects, deadlines, and stakeholders--often all at once. If you thrive on spinning plates and turning chaos into clarity, this is your stage. You're the list-maker extraordinaire, the calm in the storm, and the person everyone turns to when things need to get done right, and fast.
You'll work closely with engineers, suppliers, and clients, making strong relationships with all stakeholders, to ensure smooth delivery and ongoing support, all while keeping timelines tight and communication crystal clear.
Responsibilities:
Project Lifecycle Management

• Coordinate installation projects for heat pumps, solar PV, and battery systems
• Review new jobs post-sales handover using simPRO and internal scripts
• Confirm site readiness, delivery timelines, and installation phases
• Schedule all elements of installation works including drilling, groundworks, electrical works, scaffolding and commissioning - over several visits if required
• Liaise with suppliers to order heat pumps, solar panels, inverters, batteries, cylinders, and controls
• Track project progress and update internal systems with planned and confirmed views
• Prepare handover documentation and servicing setup

Client & Stakeholder Communication

• Send welcome emails and call clients within 72 business hours of job allocation
• Maintain regular contact throughout the project lifecycle
• Provide updates, manage expectations, and resolve queries
• Summarise client calls with follow-up emails and cc internal records
• Remind clients of site readiness requirements and installation milestones

Administration & Reporting

• Maintain accurate job records, attachments, and delivery schedules
• Invoice clients at relevant stages (deposit, delivery, completion)
• Register warranties, building control, and insurance post-installation
• Generate weekly/monthly reports on project delivery and profitability
• Process BUS applications and redemptions

Engineer & Operations Support

• Schedule engineers and confirm resource availability
• Conduct PPE, van, and equipment checks
• Support training coordination and job readiness
• Flag technical queries to Senior Engineers or Sales team
• Assist with stock management, missing items, and reorders

Reactive Maintenance & Servicing

• Handle incoming fault calls and schedule reactive maintenance visits
• Coordinate engineer availability for urgent repairs and diagnostics
• Maintain service logs and ensure timely resolution of issues
• Schedule and manage annual service appointments for installed systems
• Communicate service reminders and follow-up with clients

What we're looking for:

• Sales & Customer Service: Sales, negotiation, customer service experience - some of our best people had never seen a heat pump before they came to work for us.
• Communication: Excellent written and verbal communication - you'll be using the phone a lot
• Microsoft Office: Proficient in Microsoft Office specifically Outlook and Basic Excel
• Time Management: Time management and attention to detail
• Problem-Solving: Problem-solving and numeracy skills
• Teamwork: Team player with self-starting initiative
• Learning: Quick learner with thirst for new knowledge

Extra Credit:

• Project Management Tools: Familiarity with simPRO or similar project management tools
• Renewables & Technical Knowledge: Experience in the renewables or construction sector and/or technical understanding of heat pump, solar PV, and battery systems - but fear not, training will be given!

Our Recruitment Process:

• Initial Call: Start with an introductory call with our Junior Talent Acquisition Specialist to discuss the role and your potential fit. (30 mins)

• Skills-Based Interview: Engage in a detailed discussion about your past experiences with our Project Coordinator and Administrator (1 hr)
• Final Interview: A final interview with our Operations Director (30mins)

Perks of the job
We have an ever expanding list of benefits that currently includes:

• 25 days annual leave (plus bank holidays) plus one day of Birthday leave
• Company pension
• 0% Tools Loans
• Quarterly staff events
• Electric Vehicle Salary Sacrifice Scheme

About Hometree
Join Hometree Group and be at the forefront of transforming the residential energy landscape. Founded in 2015, Hometree began its journey in the home cover market. Today, We are spearheading the shift towards a future where home energy systems are decentralised, digitised, and reliant on renewable sources such as heat pumps, solar panels, batteries, EV chargers, and smart controls. This innovative approach is not just about sustainability; it's about empowering homeowners to manage their energy more efficiently and cost-effectively, thereby setting new standards in energy consumption.
We operate across three dynamic divisions:
Financial Services: Here, you'll contribute to offering flexible financing options, that make it feasible for homeowners to embrace renewable energy technologies and make essential upgrades.
Energy Services: Be part of our extensive network of local installation businesses that equip homeowners with the cutting-edge, sustainable energy solutions necessary for reaching net-zero emissions.
Home Services: Help maintain the comfort and functionality of homes with comprehensive coverage plans that protect the essential hardware in the home.
At Hometree Group, we are committed to guiding UK homeowners on their journey towards more sustainable energy solutions, and we need passionate individuals to support them at every step. Join us during this exciting time, and play a pivotal role in a business that supports sustainable homeownership in alignment with their readiness and needs.
FCA Code of Conduct
At Hometree, we prioritise ethical conduct and regulatory compliance. As a regulated financial services organisation, we operate under the strict guidelines and regulations set forth by the Financial Conduct Authority (FCA). We are committed to maintaining the highest standards of integrity and professionalism in all aspects of our business.
As a prospective member of our team, you will be expected to fully embrace and adhere to the FCA Code of Conduct obligations. These obligations are designed to ensure the fair treatment of customers, the preservation of market integrity, and the promotion of healthy competition within the financial services industry.
Equal Opportunity Employer
At Hometree, we are committed to creating an inclusive and representative environment. We know that different experiences, perspectives and backgrounds make for a better workplace and a better planet. Together, we celebrate differences and promote a culture where you can bring your full self to work.
We promise to give you the same opportunities as everyone else and we won't discriminate against you at any point in the hiring process or the working day. This includes how we source talent, our interview process, our conditions of employment, feedback and everything in between
Hometree is a residential energy services group paving the way for a brighter future by making renewable home energy hardware accessible to millions of homeowners. Our growing portfolio of businesses and partners make it easier for homeowners to install, finance and maintain their home energy hardware, helping them run their homes in a carbon-neutral way.
Installations:
Financing:
Home Cover:

Skills Required