Job Description

We are seeking a highly organised and proactive Project Coordinator to oversee translation and interpretation projects from start to finish. This role ensures that all projects are delivered on time, meet quality standards, and achieve profitability targets. In addition, you'll provide vital administrative support across teams, helping to keep operations running smoothly and ensuring excellent client service.

Key Responsibilities

Project Management

Plan, prioritise, and manage your own workload to deliver projects on schedule.

Act as the main point of contact for clients and freelance linguists, building strong and professional relationships.

Oversee project budgets to ensure profitability targets are achieved.

Use project management and CRM tools to schedule, track, and manage assignments.

Proof, check, and format translated documents before delivery.

Conduct quality control checks throughout the project lifecycle, ensuring compliance with ISO and internal best practice standards.

Proactively identify and resolve potential issues to keep projects on track.

Maintain accurate, well-organised documentation at every stage.

Administration & Support

Provide administrative support to senior managers and team leads.

Prepare purchase orders, supplier invoices, and client quotes/orders.

Assist the sales team with database updates, client follow-ups, and pipeline management.

Respond to client enquiries promptly and professionally.

Ensure accurate records and compliance with legal and regulatory requirements.

Contribute to team meetings with updates on project status, budgets, and performance.

Client & Team Relations

Deliver exceptional client service, ensuring satisfaction from start to finish.

Follow up after delivery to confirm receipt and identify further support opportunities.

Handle client feedback or complaints with professionalism and in line with best practice procedures.

Represent the company at client meetings and industry networking events when required.

Skills & Attributes

Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

Highly organised, detail-oriented, and capable of managing multiple priorities.

Strong written and verbal communication skills with the ability to build effective relationships.

Self-motivated, adaptable, and able to work independently under pressure.

Professional, discreet, and confident handling sensitive information.

Positive, proactive, and solutions-focused approach.

Demonstrated ability to meet deadlines in a fast-paced environment.

Job Types: Full-time, Permanent

Pay: 36,000.00-39,000.00 per year

Benefits:

Additional leave Company events Company pension Employee discount Flexitime Free or subsidised travel On-site gym
Work Location: In person