Job Description

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Description

Overview of role

The Delivery Support Analyst will be responsible for supporting the delivery across the relevant IT Value Stream.
They will provide vital support to the Programme Managers / Release Train Engineers & Delivery Managers to assist in the delivery of both Waterfall and Agile initiatives.
The successful candidate will be expected to build relationships across a wide stakeholder community and business partners, to help ensure the projects are delivered in accordance with agreed processes and standards.
The role is situated in Cornwall and may require occasional trips London.

Key Responsibilities

Providing full lifecycle support:

Supporting the coordination of IT Workstreams in line with the Scaled Agile Framework (SAFe) and Waterfall project methodology, using MS Projects, Azure DevOps (ADO) and MS PowerBI. Managing service requests using the IT Service Management tool (Helix) that come into the teams. Support the full life cycle of IT procurement activities.

Facilitating Team meetings & PI planning Support:

Scheduling, organising and supporting team meetings, including Daily Stand-ups, Sprint Planning, Lessons Learnt and Project Board meetings. Ensuring effective collaboration within the team, minute taking, action items from ceremonies are tracked and followed up. Captures risks, dependencies and impediments from the ceremonies and maintains in the appropriate repository (e.g. ADO). Help coordinate PI Planning events (logistics, scheduling, tools) and support the capture and tracking of PI objectives.

Metrics Review & Reporting:

Ensuring quality of data related to risk management, benefits management, progress of work, work estimation, velocity, financial management and project documentation is maintained in associated systems. Track and report metrics. Supports RTE to provide visibility to delivery status to stakeholders (RTEs, Product Management, Business Owners). Aid capacity management through maintaining resource schedules.

Process & Tools Optimisation:

Maintain shared mailboxes, Project web pages/SharePoint sites, as well Support the delivery of project related communications, documentation and collaboration with team members. Maintain and configure Tools (e.g. ADO). Help standardise reporting and workflow processes across teams. Trains teams on tool usage and best practices.

Supporting Continuous Improvement -

Support the Programme Manager / Release Train Engineer (RTE) with improving ART performance and gathering feedback from team ceremonies to help implement improvements. Maintain financial budgets including forecasting and tracking actuals. Raise purchase orders and reconcile with invoices.



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Key Skills & Experience Required

(

E

) - Essential

(

D

) - Desirable

Education / qualification and training

Agile/Waterfall training certification. (

D

) Education to degree standard and/or equivalent qualifications/experience. (

E

) ITIL foundation qualification. (

D

) Azure DevOps certification. (

D

)

Knowledge / skills

Basic knowledge of Agile & Waterfall methodologies. (

E

) Strong communication and interpersonal skills to build good working relationships with colleagues and facilitate meetings. (

D

) Excellent planning, organisational and time management skills when working towards tight deadlines and prioritising different responsibilities. (

E

) High attention to detail, ensuring accuracy of data when reviewing documentation, supporting teams when planning their work, reporting on data, and maintaining key Agile/waterfall resources. (

E

) Good initiative and problem-solving mindset, with the ability to identify room for improvements and support continuous innovation. (

D

)

Experience

Basic knowledge and experience implementing Agile/Waterfall methodologies, with experience from inception to outcomes. (

E

) Exposure with Azure DevOps or similar tool and implementation of best practices in Agile tools and workflows. (

D

) Basic understanding of managing and maintaining digital resources, such as SharePoint sites. (

D

)

Personal characteristics/other requirements

Empathetic - Able to support the team by displaying an authentic understanding and concern for a team member's beliefs or feelings. (

E

) Eagerness to learn - Agile principles and continuously developing knowledge of frameworks such as Scrum, Kanban, and SAFe. (

D

) Adaptability and resilience - Able to work in a fast-paced environment, respond to changing priorities, and support Agile/Waterfall transformation efforts. (

E

) Collaborative and team-oriented - Able to foster a positive team environment and working effectively with team members and cross-functional teams. (

E

) Proactive and self-motivated - Able to manage multiple tasks, take initiative, and drive continuous improvement. (

E

)


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Employee Benefits

Hybrid Working - Minimum of 5 days per month in the office 10% Performance related bonus 30 Days holiday and maximum of 8 public holidays (pro-rata) Sick pay 4 Discretionary Christmas Closure Days Contributory pension scheme Life Assurance cover Service time - 3 Volunteer days per year Free onsite parking & Bike racks Annual leave purchase scheme - up to a maximum of 10 days (subject to national minimum wage requirements) Student Discount (access to Totum, Unidays & Student Beans) CycleScheme TechScheme Opportunities for formal training and professional certification Free access to Linkedin Learning Free access to Future Learn short courses Potential for internal promotion and advancement
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Equality, diversity & inclusion

We are an inclusive and welcoming employer that encourages a wide range of applicants. We embrace diversity and want everyone to be able to bring their whole selves to work and succeed.

This is in line with King's College London (KCL).###

About King's Service Centre

King's Service Centre is home to an innovative and forward thinking service team supporting the services of King's College London University.

We've brought highly skilled career opportunities to Cornwall since 2015, through recruiting locally, investing in staff training and development, and Apprenticeships.
King's Service Centre provides first-line support to the 50,000 strong King's College London community of students, academics, researchers and professional staff - 24 hours a day, 7 days a week, 365 days a year.

Support provided includes;Estates & Facilities Service Desk IT Service Desk HR & Payroll Service Desk Residences Service Desk Student Service's Service Desk King's Online IT Technical support Business Operations
The roles available at King's Service Centre are varied, from Service Desk Analyst and Business Administrator, to Network Engineer or Project Manager.



For all our roles we are open to discussing the possibility of part time work, reduced hours, hybrid working and flexible start and finish times. Unfortunately, we cannot promise to agree to your original request, but we do promise not to judge you for asking and to consider the possibility.