Job Description

About RAAM

At RAAM, we're at the forefront of fire safety, electrical, and renewable energy solutions, delivering cutting-edge, high-quality services to commercial, industrial, and residential clients. With a strong commitment to safety, compliance, and innovation, our expert team handles everything from design and installation to inspection and maintenance.

About the role

Role type

: Permanent Full time, 40 hours per week Monday to Friday.

Location

:

Head Office, Enfield

The Project Coordinator role will be to oversee the planning, execution, and delivery of multiple complex projects, ensuring compliance with industry regulations and client requirements while driving operational improvements. This position requires strong leadership, problem-solving, and communication skills to manage cross-functional teams, mitigate risks, and maintain client relationships.

What you'll be doing

Oversee junior colleagues in the team and support the scheduling and coordination of engineers site work, ensuring optimal allocation and efficient workflow. Respond promptly and professionally to engineers' job-related queries, providing intermediary technical support to ensure job completion to company and industry standards. Ensure materials required for job completion are available for engineers to avoid project delays, and Coordinate with engineers. Manage site maintenance requirements, including arranging scaffolding, skips, and other necessary resources for smooth project execution. Manage resident queries promptly and professionally, address escalated issues where possible, otherwise escalating these issues to senior colleagues to ensure timely resolution and closure. Where necessary follow up with residents on no-access issues to reschedule appointments, resolve scheduling conflicts, and raise with clients. Liaise with clients to understand and fulfil their project requirements throughout the lifecycle. Maintain records of client interactions. Prepare and submit project documentation for client reports, ensuring all required records are accurate and accessible to stakeholders. Escalate issues to Managers promptly to ensure timely resolution. Identify and manage work risks, resolving issues as they arise and escalating complex problems when necessary. Support other team administrators in handling escalation points/calls. Input and maintain accurate records of job progress, ensuring internal tracking and documentation are up to date. Review peer work to ensure job accuracy. Administrative tasks completed on time with little supervision. Support cross-functional collaboration on project-related issues to drive successful delivery. Assist in improving administrative processes and workflows. Support the delivery and management of Active department actions, ensuring they are delivered on time and to the required quality standards. Plan and organise work on both a proactive, to ensure successful project delivery. Contribute to tracking reports. Prepare reports on project progress for internal tracking and review by Lead Project Coordinators

What we're looking for

Essential:

Communicates clearly and professionally, both written and verbally. Organised and able to manage priorities to meet deadlines. Experience in a customer facing role Proficient with Microsoft Excel and Word Can demonstrate experience using relevant computer applications Experience of having worked in the constructive industry or similar.

Desirable:

Techncial experience in Fire Alarms or Electrical work 5 GCSEs including Maths and English (Grade C or above)

What we offer

25 days holiday plus bank holiday Company Pension

We are committed to embracing a diverse and inclusive work environment and aim to attract the best people. We offer equal opportunities to any candidate to allow them to fully participate in the recruitment process. Should you need some help along the way please let us know when we get in contact.

Why join us

As a company, we are warm and friendly and enjoy working together collaboratively, to deliver safe fire safety service that exceed our client's expectations.



We take pride in attracting top talent and creating a culture where curiosity, ambition, and enjoyment thrive. At RAAM, we invest in training and apprenticeships to build a skilled, motivated workforce--empowering our people to grow while driving long-term success for our clients and company.

Application Process

We begin with an initial interview via teams or telephone, and then successful candidates are invited to a second-stage, face-to-face interview with a skills assessment at our Head Office in Enfield.



Please note that we do not accept applications from recruitment agents and these applications will automatically be rejected.



We reserve the right to close this vacancy if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.



We are committed to embracing a diverse and inclusive work environment and aim to attract the best people. We offer equal opportunities to any candidate to allow them to fully participate in the recruitment process. Should you need some help along the way please let us know when we get in contact.



Applicants may be required to complete background and credit checks due to the nature of the role.