Job Description

The Company

wi-Q is a hospitality-tech company, leading digital guest engagement. Our technology puts the power to order and pay back into the hands of the customer. We're currently processing hundreds of thousands of orders a week for leading hospitality brands in over 60+ countries. Being a scaling company, we're not burdened by a complicated company structure as such there's ample opportunity to progress and impress. Nothing is off-limits, if there's something that you wish to be involved in, within the business, it is welcomed. Our company's philosophy is that the best ideas should prevail.

We're looking for the most innovative and passionate people to work for an award-winning, mobile ordering software company like no other.

How We Work

We've created a culture of trust which allows us to work autonomously without fear of failure, to challenge decisions, and be heard. It empowers us to drive our own careers and to move at unparalleled speed. And because we're treading new ground, we're all mastering new skills along the way.

The Opportunity

We are seeking a strategic and operationally focused Delivery Lead, reporting to the Head of Product, who will oversee the end-to-end delivery of client-facing mobile app solutions and internal product enhancements. This hybrid role combines elements of project management and product ownership, with a strong emphasis on improving delivery processes, coordinating cross-functional teams, and contributing to the evolution of our mobile app strategy.?

You will work closely with clients, account managers, product owners, and development teams (both internal and outsourced) to ensure that work is efficiently trafficked, scoped, delivered, and iterated upon.??

Key Responsibilities

Review and optimise how client requests are channelled from account managers to product and development teams for project work Design and implement new operational processes (e.g. time tracking, ticketing workflows) using existing tools to enhance efficiency, accountability, and transparency on project work Coordinate delivery across internal and outsourced teams, ensuring alignment on timelines, quality, and scope. Collaborate with product owners and clients to assess feature requests using user data and cost-benefit analysis. Apply project management methodologies to deliver new or updated product features requested by clients projects Support the development of mobile app strategy and transition into a product leadership role if required. Act as a senior point of contact for delivery-related decisions and problem-solving. Operate across multiple products and teams, without being tied to a single product line. Provide guidance and support to team members, drawing on previous experience and best practices.

Requirements

Proven experience in a SaaS or mobile app environment. Experience working with cross-functional teams in a remote or hybrid setting. Minimum 5 years' experience in project delivery, product ownership, or programme management. Demonstrable experience in implementing and improving operational processes. Strong understanding of Agile, Scrum, and Kanban methodologies. Experience working with outsourced or distributed development teams. Excellent stakeholder management and communication skills. Proficiency in Atlassian Software Comfortable using data to support decisions and strategy. Experience in line management or mentoring is desirable. Strong problem-solving skills and attention to detail.

Nice to Have

Experience in the hospitality, retail, or food & beverage sectors. Familiarity with mobile ordering platforms or POS integrations. Certification in project management (e.g., PMP, PRINCE2, Scrum Master). Understanding of app release processes and user feedback loops.

What we offer - UK

Salary: 50,000 to 60,000 Hours/Location: Hybrid working (commutable to Manchester office quarterly) / 37.5 hours per week Holiday: 25 days holiday + bank holidays + 1 extra day per year of service up to a maximum of 30 days. Private Medical Cover after probationary period
Job Types: Full-time, Permanent

Pay: 50,000.00-60,000.00 per year