Job Description

100% is The global retail agency. We are on a mission to build a better world of retail experiences together.


We partner with global brands to activate retail experience campaigns that engage shoppers and increase sales. Our modular solutions can be deployed standalone or end to end; coordinating everything from design & production, installation of new fixtures, updates for new product launches, maintenance programs to keep displays running, and recovery at the end of their life.


In everything we do, we are committed to a collective responsibility for making positive impact to our planet and society, so that together we make the world a better place for future generations.


What's in it for you?


Attractive starting salary of 25,400
25 days holiday (plus bank holidays), increasing with service
Hybrid working - minimum 2 days per week on-site
Medicash Proactive Health Cash Plan (after probation)
Enhanced Family Friendly Policies
Regular social & charity events
Pension Salary Exchange Scheme
Death in Service Cover - 3x annual salary


Who are we looking for?


Are you detail-oriented, thrive in a structured environment, and have a knack for keeping things running smoothly? We're looking for a Maintenance Coordinator with strong administrative experience to help us deliver exceptional retail experiences. This role is ideal for someone who enjoys working with systems, quality-checking tasks, and being part of a collaborative team that values precision and consistency.


You will contribute to the service lifecycle to deliver excellent levels of service, provide a seamless customer experience, achieve commercial success and make a positive impact on the environment.


What you'll be doing:


As part of our service delivery team, you'll play a key role in ensuring our retail installations run smoothly and meet the highest standards. Your responsibilities will include:


Managing supplier purchase orders and cost trackers
Coordinating transport and inventory logistics
Creating support materials like training guides and booking documentation
Updating systems such as Team Haven, PHQ, Clarity, Mintsoft
Quality-checking work to ensure it meets service agreements
Communicating service status, milestones, and risks


What we're looking for:


We're after someone who's organised, proactive, and passionate about getting the details right. You'll need:


Excellent written and verbal communication skills
Strong attention to detail and accuracy
Solid IT skills (Microsoft Office, Excel, Word)
Ability to stay calm and focused under pressure
Previous experience in an administrative role
GCSEs grade 4+ in Maths and English
Bonus: Knowledge of retail installations or project management