Job Description

Job Title: Project Manager

- Deaf Service

Reports to

: Practice Lead Deaf services

Location:

Deaf services Ivybridge & South Devon

Hours:

40 hours per week (full-time). Part-time or job share arrangements will be considered for the right candidates, subject to meeting service requirements.

Sleep-in 80.19 per night

Main Purpose of the Role

The Project Manager for Deaf Services is responsible for ensuring the effective daily running of specialist support for Deaf individuals, promoting independence and inclusion through high-quality, person-centred care.

This role requires strong leadership, Deaf awareness, and a commitment to accessible communication. The post holder will work closely with the People that we support staff teams, and external partners to provide a service that respects Deaf culture, values, and communication needs (including British Sign Language - BSL).

The Project Manager will collaborate with colleagues to ensure consistent management cover across services and will participate in the on-call rota (including evenings, weekends, and bank holidays). Travel between services across South Devon/Ivybridge is required.

Key Responsibilities

Operational Management

Oversee the daily operations of Deaf services, ensuring high-quality and culturally appropriate service delivery.

Ensure compliance with CQC regulations and local authority contractual requirements in registered services.

Maintain accurate and up-to-date documentation and records in line with company and regulatory standards.

Ensure staff read, sign, and adhere to all policies, procedures, and guidelines.

Lead the implementation of safeguarding policies and report concerns in accordance with procedures.

Frontline Working

Work alongside staff in frontline roles as required by the rota, modelling best practice and ensuring high standards of support and communication. Represent management while working frontline, reinforcing policies, procedures, and organisational values in practice. Support and guide staff during shifts, providing coaching and constructive feedback in real time. Maintain visibility within services by working directly with Deaf individuals and ensuring person-centred support is consistently delivered. Use frontline working to identify areas for improvement, gather feedback, and strengthen service quality.

Staff Leadership and Development

Line manage and support staff teams through supervision, mentoring, and appraisal processes.

Promote Deaf awareness and ensure staff receive training in communication methods (e.g. BSL, visual strategies

Identify and address staff training needs, ensuring mandatory training is completed.

Conduct regular team meetings, record minutes, and follow up on action points.

Support recruitment, induction, and probationary reviews of new staff.

Promote a positive, inclusive, and accountable workplace culture.

Foster a positive, inclusive, and accountable workplace culture that values Deaf identity.

On-Call Duties

Participate in the

on-call rota

as per company policy.

Provide support and guidance to staff outside standard working hours.

Respond promptly to emergencies, incidents, and service-related queries.

Ensure compliance with escalation and on-call procedures.

Ensure Deaf individuals receive personalised support that respects language and cultural identity.

Person-Centred Support and Compliance

Ensure individuals receive personalised support that promotes independence.

Work collaboratively with Multi-Disciplinary Teams (MDTs) and external agencies.

Support service reviews, assessments, and audits to drive continuous improvement.

Ensure adherence to medication policies, financial controls, and health & safety requirements.

Finance and Resource Management

Complete rota planning to ensure safe staffing levels across services, Work proactively to prevent rota gaps, ensuring consistent staff cover across all shifts.

Communicate rota information clearly and in advance to all staff

Monitor and manage staff annual leave requests, sickness absence, and rota compliance.

Ensure fair, legally compliant rota allocation that balances staff availability, training, and the people that we support needs.

Oversee the recording management of the People we support finances.

Person Specification

Essential Requirements

Strong knowledge of

safeguarding, health & safety, and compliance standards.

Ability to manage and develop staff through leadership, supervision, and performance management.

Excellent communication and interpersonal skills, including liaising with families, professionals, and external agencies.

Commitment to Deaf awareness and willingness to learn/improve BSL skills

Flexibility to participate in the on-call rota.

Ability to travel between all Deaf services

Competence in using IT systems for record-keeping, reporting, and communication.

Desirable Requirements

Level 5 Diploma in Leadership and Management for Adult Care (or willingness to work towards it).

Experience supporting Deaf people or individuals with additional needs such as learning disabilities, autism, or complex needs.

Knowledge of Positive Behaviour Support (PBS) principles.

Experience managing services in a CQC-regulated environment.

Conditions of Employment

contract: 40 hours per week (including evenings, weekends, and bank holidays as required).) Part-time or job share

Participation in the on-call rota.

Compliance with all company policies, procedures, and legislative requirements.

This job description is not exhaustive. The post holder may be required to undertake additional duties necessary for the benefit of the organisation and the people it supports. It is subject to periodic review and may be updated to reflect operational and organisational needs.

Job Types: Full-time, Permanent

Pay: 30,451.00 per year

Benefits:

Casual dress Company pension Employee discount Free parking Language training provided Life insurance On-site parking Store discount
Work Location: In person