Job Description

Job Title

Project Manager(FTC)

Location

Walsall

Package

To 60,000 (pro rata, depending on experience)



Are you ready to lead transformative projects that make a real impact? At Echo Managed Services, we don't just deliver technology, we shape the future of customer engagement in the utilities sector. As a Project Manager (9-month FTC), you'll be at the heart of innovation, driving the implementation of cutting-edge solutions. You'll collaborate with passionate teams, work with high-profile clients, and bring complex ideas to life in a supportive, forward-thinking environment. If you thrive on challenge, love solving problems, and want your work to matter, this is where your next chapter begins.

Who We Are:

Part of the South Staffordshire group, Echo Managed Services is a leading provider of outsourced customer service solutions and software. We pride ourselves on delivering outstanding results for our clients and cultivating a culture of innovation and growth. Join our team and become part of a forward-thinking organisation that values collaboration, integrity, and continuous improvement.

The Role:

We're looking for a proactive and experienced Project Manager on a 9 month FTC basis, to lead the delivery of complex software implementations, including our flagship cloud-based billing and CRM solutions built on the Salesforce platform. You'll be responsible for managing cross-functional teams, client relationships, and project governance to ensure successful delivery on time, within scope, and to budget.


Key Responsibilities

Lead end-to-end delivery of software implementation projects, from initiation through to go-live and post-deployment support Develop detailed project plans, resource forecasts, and delivery schedules aligned with client expectations Manage project governance, RAID logs, change control, and stakeholder reporting Coordinate internal and external teams including developers, analysts, testers, and client-side stakeholders Monitor project performance using KPIs and dashboards, driving continuous improvement Ensure compliance with data protection, security, and regulatory standards throughout the project lifecycle Identify and mitigate risks, resolve issues, and maintain momentum across workstreams Support financial tracking and forecasting, ensuring delivery within agreed budgets Facilitate workshops, sprint planning, and retrospectives in Agile or hybrid environments Build strong relationships with clients, acting as a trusted advisor throughout the implementation journey

What You'll Need:

Proven experience managing software implementation projects, ideally within utilities, energy, or public sector Strong understanding of Salesforce, SaaS platforms, and system integration Skilled in project governance, stakeholder management, and cross-functional coordination Experience working with Agile, Waterfall, or hybrid delivery methodologies Proficient in tools such as Jira, MS Project, SharePoint, Visio, and Microsoft Office Suite Excellent communication, leadership, and problem-solving skills Ability to manage multiple priorities in a fast-paced, client-facing environment Project Management certifications (e.g. PRINCE2, PMP, AgilePM) are highly desirable

What You'll Get in Return:

Competitive salary Pension scheme with employer contributions 20 days holiday + bank holidays Hybrid working options 24/7 GP service and employee well-being programme Access to My Premier Benefits - retail discounts Free onsite parking and gym facilities * A collaborative, forward-thinking environment where your ideas are valued