Job Description

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WORK WITH US

Business or sports administration? Marketing and communications? Data and market research? Whatever your professional passion, take your career to the next level at Gemba.



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PROJECT MANAGER | LONDON

Lead the delivery of a company-wide tech transformation project Implement systems that power smarter collaboration, project tracking and growth Partner with leaders across regions to embed new ways of working

About Us - Fan Focused. Results Driven

At Gemba, we work at the intersection of sport, entertainment and culture, bringing strategy, data and analytics, insights and communications together to deliver results that matter.


Our name comes from the Japanese term gemba , meaning "the real place", which reflects our commitment to uncovering the truth at the heart of fan behaviour. Since 2006, we've built our reputation by understanding audiences deeply, helping our clients cut through the noise of an increasingly complex and competitive landscape.


We are proud to partner with major brands, rights holders and organisations to shape the future of sport and entertainment, whether driving commercial growth, increasing participation or creating meaningful engagement.


If you are passionate about fans, culture and creating impact, you'll find your place at Gemba.

About the Role

This is a key role in shaping the future of how Gemba operates. As we transition to a more integrated and efficient tech stack, you'll play a pivotal role in enabling teams across both APAC and EME to work smarter, collaborate seamlessly, and deliver at scale.


We're entering an exciting phase of transformation and are looking for a driven, results-focused Project Manager to lead the implementation and training of new CRM, pipeline, and project management systems. You'll also support the rollout and adoption of a new finance platform, ensuring successful integration across the business.

Responsibilities

Project and Vendor Management

Support the development of user stories and manage delivery with implementation partner and/or software vendors Oversee project timelines, budgets and project scope to ensure the in full- and on-time implementation of software solution Provide regular project updates, manage communication between all parties involved, and ensure clear and effective communication channels are in place Prepare and chair weekly Steering Committee Meeting with internal and external stakeholder to ensure the project is on track and within budget Manage software providers and implementation partners to ensure that all areas of scope are delivered on time, in full and within agree budgets
Manage risks and issues with clear mitigation strategies Provide regular updates to the CEO / COO on areas of risk

Process Documentation

Identify major changes to internal processes and document accordingly Focus areas include: Project Management Lifecycle New Business processes
Ensure that new/reviewed modules are properly filed, documented and supported with internal Development Modules

Training

In conjunction with the People team, develop a comprehensive training program to support the launch of the new applications Training programs to be customised to the different levels and divisions of the business In conjunction with the People team, develop an Induction training program to ensure that all new staff members are trained in relevant areas of the tech stack
In conjunction with the People team, develop a training program to ensure that all staff members are trained in relevant areas of the tech stack including more advanced functionality and an approach to ongoing training designed as a refresher for existing staff

About You

Experience

Proven track record managing the implementation of Sales Force into SME businesses Strong project management and communication skills
Ability to lead cross functional teams

Skills

Experience leading software implementation projects. Ideally across CRM (Salesforce), project management and finance systems in a fast-moving, cross-functional business environment Confidence managing vendors and stakeholders, keeping projects on track and within scope A proactive and structured approach to risk identification, communication and mitigation
A strong eye for documentation, process development, and scalable training design

Success Looks Like

Smooth delivery of CRM, project management and finance systems -- on time and on budget Engaged users across teams, with tailored training and effective onboarding to new platforms Streamlined processes and clear documentation embedded into our operations and IP
A collaborative, aligned cross-functional team driven by shared outcomes and progress

How to Apply

If you're ready, click the Apply button below and submit your CV and cover letter. Address cover letters to Kiana Wong - People and Culture Coordinator.



Note: All candidates require working rights of this country to perform the role.



Gemba is an Equal Opportunity Employer. We value diversity and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other protected characteristics or similar.



Recruitment Agencies, we appreciate the interest, but we've got this one covered. Thanks!