Job Description

Details

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Reference number

417152

Salary

47,796
GBP

Job grade

Other

Contract type

Permanent

Type of role

Other

Working pattern

Full-time

Number of jobs available

1

Contents

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Location About the job Benefits Things you need to know Apply and further information

Location

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Manchester, North West England, M2 3HQ

About the job

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Job summary

We are the Parliamentary Health Service Ombudsman, an independent national ombudsman service. We are here to make final decisions on complaints that are yet to be resolved by the NHS in England, UK government departments, and some other public organisations.


We do this fairly and transparently without taking sides, and our service is completely free.


You will be expected to lead on one of more of our strategic programmes and projects, successfully delivering business changes to high standards, on time and within budget. You will have a key role in project governance and working with stakeholders, to ensure the agreed project outputs are delivered to enable the benefits to be realised.


You will also play a key role in supporting the development, embedding and continuous improvement of project and programme management through our Centre of Excellence and Community of Practice.

Job description

Create and lead the delivery of one or more of PHSO's major programmes or projects, involving the matrix management of cross-functional programme/project teams of technical, non-technical and third party staff. Create and maintain high-quality programme and project documentation and business cases for governance and audit purposes Identify and manage the resourcing of specific programmes/projects, working with the Senior Responsible Owners (SROs), the Portfolio Office Manager, other programme/project managers and business managers as necessary Define, delegate, co-ordinate and support the delivery of work packages Proactively manage and report on progress, taking corrective action as required to keep tasks, teams and individuals on track and within budget Evaluate performance and capture lessons, implementing and sharing learning across teams to ensure the continuous improvement of programme/project delivery Demonstrate best practice to define, plan and deliver programmes/projects and instil appropriate governance according to PHSO's programme and project management standards, tools and techniques Control changes to scope, schedules and costs using appropriate verification techniques and with the agreement of SROs/appropriate decision-making boards Identify, analyse, track and manage risks, assumptions, issues and dependencies that may impact programme/project success Identify, analyse, track and manage programme and project benefit contributions throughout the lifecycle and through to realisation Forecast, monitor, control and report on budget performance on behalf of the SRO Identify stakeholders and employ a range of engagement approaches to define requirements and achieve objectives, e.g. technical programme/project management workshops, product demonstrations, surveys Engage third parties to provide timely and relevant information to project stakeholders Effectively communicate with programme/project teams and stakeholders at all levels of the organisation, orally and in writing Define communication strategies and plans appropriate for the specific programme/project, its various stakeholders and other audiences Pro-actively communicate project aims and progress to stakeholders Produce accurate and timely information for communication and decision-making for SROs, decision-making boards, other governance forums and Portfolio Management Office, escalating issues as necessary Work closely with Internal and External Communications teams to ensure effective, timely and high-quality programme/project communications across PHSO and external stakeholders as appropriate

Person specification

Experience

Essential

Significant project management experience of complex change, from commissioning through to project closure Significant experience of applying Agile methodology Significant experience of stakeholder management, RAID management and benefit management Significant experience of resource & budget forecasting and management Proven ability to manage multiple projects, problem-solving, prioritising and employing a wide variety of tools and techniques to overcome challenges and deliver success Track record of successful delivery of programmes/projects with technical and non-technical workstreams Track record of delivering results on time, on budget and to a high standard Experience of managing cross-functional teams to successfully develop and implement change A track record of successful delivery of outcomes, working closely with a broad range of internal & external stakeholders

Desirable

Experience of working to the Government Digital Services Agile Framework Experience in the production of business cases Defining, developing and delivering frameworks, guidance and training to improve knowledge, skills and overall performance

Skills

Essential

Ability to work as part of a team to achieve common objectives and meet tight deadlines Excellent stakeholder management skills: motivating, influencing and coordinating internal and external stakeholders at all levels to achieve specific aims and objectives Ability to identify and effectively manage risks, assumptions, issues, dependencies, benefits and change control Excellent communication skills, orally and in writing: public speaking; chairing meetings; presenting information accurately, clearly and concisely; translating technical detail for a non-technical audience; ability to constructively challenge back/offer up alternative solutions Ability to work independently and exercise initiative

Knowledge

Essential

Excellent knowledge of project management techniques: including stakeholder management, RAID management, benefit management and change control Excellent knowledge of techniques for planning, monitoring and controlling programmes and projects Knowledge of agile project management concepts and techniques

Desirable

Knowledge of Change management methodologies and tools An understanding of the services that PHSO provides, the Ombudsman's role and the strategic context and framework within which we operate Understanding of the procurement process including negotiation with third parties

Benefits

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Civil Service Pension scheme 5 days annual leave hybrid working, 40 percent office based flexible working access to a free, confidential Employee Assistance Programme offering 24/7 advice and support from professionals and counsellors comprehensive learning and development programme employee discount scheme across hundreds of retailers bicycle loan scheme season ticket loan gym membership subsidy paid for professional memberships eye test reimbursement.

Inclusion & Wellbeing

Equality, diversity, inclusion, and wellbeing are vital to the way we work and our culture. We want our colleagues feel included, valued, and supported at work. It is essential that we are representative and accessible for the people who work here and those who use our service.


Actions we take to embed this include:

an anonymised shortlisting process to make sure it is fair and unbiased monitoring the demographic trends in our workforce and making measured, sustained efforts to improve our diversity at all levels providing wellbeing support and opportunities for personal and professional development for all colleagues creating spaces for connection and engagement through our employee network groups and social clubs part of the disability confident scheme providing reasonable adjustments engaging in regular inclusion learning to enhance the cultural competency of our organisation.

Things you need to know

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Selection process details

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK. We are unable to offer sponsorship as we do not have a licence.

We do not accept CV's. To apply for the role, please complete the application form by clicking on the 'apply now' button.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:


UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

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Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

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Job contact :

Name : Angela Morris- Head of Delivery and Improvement Email : Angela.Morris@ombudsman.org.uk.
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Recruitment team

* Email : recruitment@ombudsman.org.uk