Job Description

About us

Gridserve is a growing IT Managed Services Provider specialising in education and multi-academy trusts. We deliver complex infrastructure projects (cloud migrations, network upgrades, domain consolidations, RBAC, etc.) alongside managed IT support. We are looking for a Project Manager / Team Leader who can bring structure, leadership, and accountability to our project delivery while managing and mentoring a small but highly skilled technical team.

This role combines hands-on project management with day-to-day leadership. The ideal candidate will be a strong communicator, comfortable engaging directly with customers (SLTs, MAT executives, and IT leads) while also ensuring project teams remain motivated, organised, and aligned to business objectives.

Key ResponsibilitiesProject Management

Lead the planning, execution, and delivery of IT projects (infrastructure, cloud, and service transition). Create and maintain project documentation including scope, timelines, budgets, risk registers, and progress reports. Ensure projects are delivered on time, within budget, and to agreed quality standards. Liaise with clients to capture requirements, manage expectations, and provide regular updates.

Team Leadership

Line-manage and mentor technical staff (currently a team of three project engineers). Provide day-to-day leadership, ensuring workloads are balanced and priorities are clear. Introduce and embed structured project management practices (Agile/PRINCE2-lite appropriate to SME scale). Foster a culture of accountability, innovation, and continuous improvement.

Process and Governance

Implement reporting processes for both internal management and customer updates. Support the development of standard operating procedures for project delivery. Contribute to resource planning and recruitment of additional team members. Work closely with Directors to align projects with Gridserve's strategic goals.

Skills and Experience

Proven experience in project management within IT services (consultancy or MSP background preferred). Strong leadership and people management skills with the ability to motivate and direct small teams. Excellent stakeholder management, especially with non-technical senior leaders (e.g. Headteachers, CEOs, SLTs). Familiarity with Microsoft environments (O365, AD, Hyper-V, Azure) and infrastructure delivery. Strong organisational skills with the ability to juggle multiple projects simultaneously. Formal PM qualifications (PRINCE2, PMP, Agile) desirable but not essential - practical experience and results matter more. Comfortable working in a fast-paced SME where flexibility and initiative are key.

Personal Attributes

Polite but assertive: able to manage senior stakeholders diplomatically while maintaining control of scope and delivery. Commercially aware with a pragmatic approach to budgets and resources. Hands-on and approachable: able to "roll sleeves up" when needed. Transparent, trustworthy, and driven to achieve the best outcomes for customers and the business.

Package

Competitive salary (45k-55k depending on experience). Pension scheme. 25 days annual leave plus bank holidays. Opportunity to shape the future of Gridserve's project delivery function and grow with the business.

Gridserve Ltd provided the following inclusive hiring information:

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status or disability status.

Please do not apply unless you are based within a commutable area to Calne (Wiltshire) on a a daily basis.

Job Type: Full-time

Pay: 45,000.00-55,000.00 per year

Benefits:

Company pension
Location:

Calne SN11 0EF (required)
Work Location: In person