Job Description

Project Support

1. Role Purpose

The Project Support Officer plays a key role in assisting the mobilisation team with the delivery of all tasks required to successfully launch a new cleaning contract. This role ensures the mobilisation plan is implemented effectively by supporting scheduling, documentation, data management, communication, resource coordination, and on-site mobilisation activities.

2. Key Responsibilities

Project Coordination

Support the end-to-end delivery of the mobilisation project plan. Track deadlines, tasks, and milestones and escalate risks or delays to the Mobilisation Manager. Assist with agenda preparation, minute-taking, and follow-up actions for project meetings. Maintain and update mobilisation trackers, dashboards, and project documents.

Data & Documentation Management

Assist in gathering and verifying Employee Liability Information (ELI), asset lists, equipment inventories, training records, and operational data from outgoing contractor. Organise and maintain filing structures for project documentation. Prepare mobilisation packs, SOP documents, staff onboarding packs, and site files. Support the creation of reports and presentations for internal and client stakeholders.

Onboarding & Workforce Support

Assist with scheduling training, inductions, and onboarding sessions. Help ensure all incoming staff receive correct documentation, ID badges, uniforms, and equipment. Support TUPE teams with issuing letters and managing employee queries (as directed). Track staff onboarding progress and escalate any gaps.

Operational & Site Support

Attend site meetings, surveys, and tours as required. Support equipment delivery, stock checks, and mobilisation logistics. Coordinate with suppliers to ensure timely delivery of materials and equipment. Monitor and record mobilisation readiness activities across all sites.

Communication & Stakeholder Support

Assist with drafting updates, notices, and communication materials. Support communication between HR, Operations, QHSE, and Training teams. Maintain positive relationships with outgoing contractor staff, client representatives, and internal stakeholders.

3. Key Skills & Experience Required

Essential

Experience in administrative, project support, or coordination roles. Strong organisational skills with an ability to manage multiple tasks. Excellent communication and stakeholder engagement skills. Good working knowledge of Microsoft Office (Excel, Word, PowerPoint). Attention to detail and strong record-keeping skills. Ability to work flexibly and adapt to changing mobilisation priorities.

Desirable

Experience supporting contract mobilisations in FM/cleaning/services. Experience working on-site or in operational environments.

5. Working Requirements

Temporary contract aligned to mobilisation timeline (6 months). Flexibility to support early morning or evening activities depending on site shift patterns. Willingness to travel to various contract sites as required.

Location: London and South West

Salary: 45,000

Please note, This is a Fixed Term position for a 6 month role, this is the annual salary and all roles are interim only.