Job Description

ABOUT CAF

Innovation is in our DNA - we thrive on pushing boundaries and adapting to new challenges with a flexible approach. Proud to be a global leader, our fast-paced growth provides exciting opportunities for our team and the community.





Committed to maintaining trains and trams, our mission is to enhance vehicle safety and reliability. Our ultimate goal is to deliver a comfortable, dependable, and sustainable commuting experience for all passengers.





Based out of multiple locations across the UK, our 24/7 operation means we're always on hand to deliver reliable technical support. Utilising the latest digital technology, we strive to enhance dependability, helping people to get to where they need to be!





We wouldn't be where we are without our people. Working together as a team, we strive to achieve great things while supporting each other to thrive along the way. We're going places, so apply today and become part of our exciting journey.

What can you expect from CAF?

Positive Work Environment:

You will work in a positive environment, based on mutual respect and team spirit.

Professional Development:

Our projects are often measured in years, sometimes decades, giving you and the organisation a future.

Learning and Autonomy:

We will encourage you to work autonomously, being able to propose and decide 'what' and 'how'.

Security and Reliability:

CAF has been working for over 100 years on a path that stretches into the future, giving you the security you need.

Cutting-edge technology:

You will work with the latest technologies, facing the challenge of devising innovative approaches and solutions every day.

What will be your role in the company?

The Project Support Engineer supports the Performance Manager and technical team in managing safety, reliability, warranty claims, and technical issues related to the rolling stock fleet. The role involves analysing vehicle data, client reports, and defect records to ensure the safe and reliable operation of passenger service vehicles. Occasional support to other CAF projects may also be required.



Your daily duties will include:


Liaise with customers to discuss incident delays, record and track daily performance reviews related to SAF and TIN attribution. Provide support and input into investigations of Safety Related Defects (SRDs). Utilise GMAO, LeadMind, or other data sources to produce detailed trend analyses of vehicle system and component failures for inclusion in reports or for review in technical meetings. Assist and advise of epidemic/systematic failures, proposing and coordinating mitigation measures (e.g. campaigns, modifications), collaborating with the CAF Spain DIP coordinator and suppliers. Track the progress of WECRs (Warranty Engineering Change Requests) and ECRs (Engineering Change Requests) applicable to the project, working closely with the CAF Spain DIP coordinator. Provide general materials engineering support and technical problem-solving for technical and procurement departments. Identify and propose modifications to improve fleet reliability. Keeps track of the status and progress of modifications and reports as required. Prepare detailed technical investigative reports on significant safety and technical faults. Support the Performance Manager and Production Support Manager in prioritising modifications and campaigns, providing necessary supporting documentation. Develop and maintain close working relationships with Rail Services After Sales Engineering (Spain), as well as other Performance Engineers and Managers within CAF Rail UK. Coordinate technical aspects of Non-Conformance Reports (NCRs) and Warranty Claims in coordination with OEMs, covering failure attribution, cost allocation, and development of solutions affecting safety, reliability, or availability. On occasion carry out other activities in line with your expertise to assist the business requirement Ensure full alignment with the Project LEO (Lider de Excelencia Operativa), providing all required inputs and supporting any improvement initiatives within the context of the RSNEXT program or future programs.

What salary will you be paid for this role?

As a Real Living Wage Employer, we are proud to pay competitively at CAF. For this role you will be offered a salary of 66,000 per annum.

What will make you successful in this position?

To succeed in this role, you will need:


Level 6 Engineering Degree or higher. Candidates with lower qualifications may also be considered if supported by exceptionally strong and relevant experience. The ability to act decisively and solve vehicle, or equipment-related problems. Extensive ICT literacy, including experience in various technologies and programs such as ERP systems, CMMS, Microsoft Office, and others. Effective communication skills, able to communicate in a multi-national and culturally diverse organization. Initiative, can work alone to achieve results effectively. Team player, works collaboratively and uses influence to gain resolution of issues. Problem solving, thoroughly assesses every side of a situation before deciding on an appropriate course of action. Adaptable, able to manage change and remain flexible to individual situations.

ABOUT WHAT WE OFFER

A Real Living Wage employer and proud signatory of the Armed Forces Covenant, RSSB Mental Health Charter and Women in Rail EDI Charter, we've a lot to shout about at CAF.





Creating a culture of inclusivity and belonging is really important to us and we're proud to offer our people a range of benefits to support wellbeing including 25 days annual leave, an excellent workplace pension scheme (with up to 10% contribution from us), not forgetting to mention our generous health care cash plan and Bike2Work scheme just to name a few!





Looking for career development? Our Professional Sponsorship scheme will help you to achieve your goals while our Flexible Working policy and Family Friendly culture mean everyone is supported to thrive at CAF.





As a socially responsible business, we offer paid volunteering days and promote a variety of social value initiatives, including tree-planting, company-wide donation drives, and providing support to the homeless community and refugees. We're creating waves of positive change through delivering meaningful social value impact on and off the tracks!