Job Description

Job Title:

Project Support Officer

Reports to:

Operations Manager

Salary:

25,000 per annum

Why Join Us?

At our core, we believe in creating a workplace that's rewarding, supportive, and fun. Here's what you can look forward to as part of our team:

Flexible Hybrid Working

Enjoy the balance of remote work with just one day a week in the office (following your training period).

Team Away Days

We host two exciting away days each year - past adventures have included Alton Towers, Go Ape, bowling and day trips to London.

Purpose-Driven Work

All our profits are gift-aided to PECT, a fantastic environmental charity making a real difference.

Volunteer Day

Give back to the community with one paid volunteer day each year.

Career Growth

We're passionate about developing our people. From training opportunities to internal promotions, we're committed to helping you grow.

Who are we?

Green Energy Switch (GES) is a forward-thinking and adaptable company providing a wide range of energy services across the UK. We specialise in supporting social landlords and local authorities, helping them deliver on sustainability and energy goals.

Founded in 2006, GES is a wholly owned subsidiary of the environmental charity PECT (Peterborough Environment City Trust). All our profits are reinvested into PECT to support its essential environmental work.

Our annual staff surveys consistently reflect high levels of satisfaction and engagement.

Role responsibilities:

To support the day to day operations of the office To deal with correspondence and telephone calls for enquiries, dealing with clients and resolving queries To manage the data contained in our online portal Receive, record and process all data and information from partner organisations and ensure that this is passed on to the supply partners within agreed timescales Provide energy services advice and relevant information to tenants, staff of partner organisations and members of the public To undertake sales calls and assist with marketing when required Assist the Senior Support Officers and Operations Manager with the development of new projects and initiatives Assist with billing when required Follow and assist with our escalation process Answering emails proactively within a busy inbox within a set timed SLA Answering inbound calls within our set SLA's Assist with ensuring we are GDPR compliant and following our procedures Achieve targets as set out in the business plan Achieve individual targets as set in your one to ones/appraisals Key Account Management - if required Or anything else requested by either the Director or Operations Manager

Required Criteria:

Previous work experience within an office environment, minimum 1 years' experience

An administrative or sales background

Able to work under pressure, a good multitasker with the ability to work to targets and deadlines

Excellent IT skills, Microsoft word/excel/outlook

Highly organised with the ability to manage working on several projects at the same time

A professional telephone manner when making and receiving customer calls

Experience of working in the energy industry-desirable

Proactive and able to work on own initiative and prioritise own workload

A self-starter that can quickly pick up processes

Variation Clause

This is a description of the job, as it is constituted at the date shown. It is the practice of the business to periodically to examine job descriptions, update them and ensure that they relate to the job performed, or to incorporate any proposed changes. The appropriate Manager in consultation with the post holder will conduct this procedure.

In these circumstances it will be the aim to reach agreement on reasonable changes, but if agreement is not possible management reserves the right to make changes to your job description following consultation.

Right to work in the UK

Green Energy Switch are not a home office sponsored organisation and are not able to offer employment unless the applicant already has the right to work in the UK via a passport or a visa that they have already obtained. We are not able to sponsor individuals.

Please indicate in your CV or covering letter that you have the right to work in the UK.

Job Types: Full-time, Permanent

Pay: 25,000.00 per year

Benefits:

Additional leave Bereavement leave Casual dress Company events Company pension Enhanced maternity leave Free parking Life insurance On-site parking Paid volunteer time Private medical insurance Sick pay Work from home
Application question(s):

Do you live in Peterborough or nearby?
Work Location: Hybrid remote in Peterborough PE2 5UU