Job Description

The post-holder will be expected to communicate and work effectively with all members of the Programme Team and associated staff, liaising with other departments and internal service users across the trust and external service users ensuring that a positive, professional business image is portrayed at all times. The post holder will work with external suppliers as and when required during the procurement and the implementation of the project, this will include commercially sensitive information where discretion is paramount at all times. The post holder will receive visitors and deal with telephone calls and queries in a manner that is consistent with Trust policies and procedures, whilst demonstrating effective communication skills and discretion, dealing with issues as they arise. If appropriate, taking accurate written messages and passing more complex queries to relevant staff members where required.



The post holder will be required to provide a high quality, professional, effective and efficient administrative service, meeting the high demands of the post, by being flexible and remaining calm and organised whilst ensuring deliverables on the project are met within given deadlines. The project is a large transformational change project and the post holder will be required to assist in the promotion, development and implementation of standardised processes as agreed throughout the project, whilst ensuring service delivery is not compromised. As first point of contact the post could be subject to disgruntled users from time to time and must be able to remain calm and professional at all times. Be responsible for providing a comprehensive, high quality administrative support to the Programme Management Team and associated staff, following all relevant operational policies, procedures and work practices, to ensure the timely processing of all business related information.



(KSF - all dimensions) Use of appropriate technologies will be necessary to effectively manage the diaries of the Programme Management Team, making appointments, arranging meetings, interviews, etc and ensuring that they are aware of all diary commitments. The post holder must be responsible for creating and maintaining action logs to ensure identified actions are completed in a timely manner. They will be required to plan and manage work to deliver tasks required within the project plan to timescale, evaluating and developing own practice. Ensure the promotion of a healthy, safe and secure working environment for the work team