Job Description

New Era North West Ltd is looking for a compassionate Project Worker to support individuals and communities to improve their physical and mental health, emotional wellbeing, and resilience.

This role focuses on delivering person-centred emotional and wellbeing support, alongside practical guidance, to help people build confidence, reduce isolation, and make positive changes in their lives.

About New Era

New Era North West Ltd is a community-focused not for profit, committed to tackling poverty and reducing health inequalities across the Burnley and East Lancashire. Our work supports people to improve their mental health and wellbeing, particularly where social and economic challenges create barriers to good mental health. We work alongside individuals, families, and communities who face complex challenges linked to financial hardship, poor mental health, and social exclusion.

Our approach is holistic and person-centred. We recognise that poverty and mental health are deeply connected, and we aim to address both by combining practical support with compassionate emotional and wellbeing interventions. Through one-to-one support, group activities, and community partnerships, we help people build resilience, improve wellbeing, and move towards more stable and fulfilling lives.

We are rooted in the communities we serve and work closely with local authorities, health services, and voluntary sector partners to ensure people can access the right support at the right time. Our work is guided by values of dignity, inclusion, empowerment, and social justice, and we strive to create a supportive environment for both service users and staff.

Joining New Era North West Ltd means being part of a passionate, values-driven team dedicated to creating lasting, positive change for people affected by poverty and poor mental health.

Our Aims

We care

- always being friendly and respectful in our interactions with the people and the communities we serve.

We support

- providing people with the tools and chances to look beyond their present circumstances and move towards making positive life changes, strengthening their abilities and building resilience.

We believe

- every person has the right to realise their full potential and we provide then the chance and support to develop reliance and confidence as they move forward.

Scope of work

To deliver compassionate, person-centred health and wellbeing support to individuals and communities, with a focus on improving emotional resilience, confidence, and overall wellbeing. The role combines practical assistance with emotional support, empowering people to overcome barriers and build sustainable, fulfilling lives.

Key Responsibilities:

Direct Support

Provide one-to-one and group-based health and wellbeing support to individuals experiencing emotional distress, low wellbeing, or social isolation.

Deliver strengths-based, trauma-informed support tailored to individual needs.

Wellbeing Interventions

Facilitate wellbeing activities, workshops, and peer support groups that promote mental health, self-care, and resilience.

Encourage engagement and participation in community-based wellbeing opportunities.

Practical Assistance

Where appropriate, support service users to access practical help such as benefits advice, housing support, healthcare, and other essential services that can positively impact wellbeing.

Assist individuals in navigating complex systems and reducing practical barriers.

Advocacy

Advocate on behalf of service users when engaging with statutory services, local authorities, and partner organisations.

Ensure service users' voices are heard and their rights upheld.

Case Management & Monitoring

Manage a caseload effectively, including assessment, goal setting, support planning, and review.

Maintain accurate, timely, and confidential records in line with GDPR and organisational policies.

Community & Partnership Working

Build and maintain positive relationships with community groups, referral partners, and local networks.

Promote the service and contribute to outreach and engagement activities.

Safeguarding

Identify and respond appropriately to safeguarding concerns involving adults and children.

Always follow organisational safeguarding policies and procedures.

To see job description/specification and to apply for the position please visit https://www.neweraburnley.co.uk/get-involved/vacancies/

This job description does not provide an exhaustive list of duties and may be reviewed in conjunction with the post holder in light of service development.

Job Type: Part-time

Pay: 26,910.18 per year

Expected hours: 15 per week

Benefits:

Additional leave Flexitime Health & wellbeing programme On-site parking Sick pay
Work Location: In person