Job Description

ROLE TITLE

Project Worker

DEPATMENT

Housing

RESPONSIBLE TO

Deputy Manager/ Project Manager

RESPONSBILE FOR

N/A

ROLE PURPOSE

To provide a customer focused enhanced housing management service to our client. Ensuring that our clients are provided with appropriate advice and options to maintain their licenced accommodation

ACCOUNTABILITIES / RESPONSBILITIES

Statement of the main areas of accountability and responsibility

Direct Support Work with Customers

To carry a case load of Clients and carry out all duties as required of a Project worker role.

To be available to work at times appropriate to the changing needs of the client and for the efficient use of staff resources.

To assess the needs, aspirations and risks as relevant to each client and to support them to set and attain realistic and achievable targets.

To monitor and record the clients progress by a process of regular

Review, completing Assessment & Support Planning documents, updating and maintaining all appropriate records.

To co-ordinate a range of services appropriate to the individual's needs, including close liaison with relevant health, welfare and other agencies.

To ensure that Client develop the skills needed to attain, maintain and

Sustain stable licences.

To promote client involvement and active participation in the Community.

To act as an advocate for Clients as appropriate.

Provide advice to clients on housing related topics, to include: Assistance with claiming welfare benefits, advice on education and training opportunities, support to engage with the local community.

Communication

To work as a member of the Project team and contribute to the overall team performance.

To attend team meetings as required.

To establish and maintain effective communication with relevant statutory agencies and other support agency's staff in the community.

Maintain accurate and complete records consistent with policies and

Procedures.

To use effective and appropriate communication with others, at all times.

Promotion of The Solace Community

To always act in a manner to promote a positive and professional image of

TSC

To understand and explain the ethos and purpose of TSC to

Clients the public and other professionals.

To circulate TSC promotional materials as appropriate.

To actively participate in TSC promotional events and relevant training.

To maximise the use of positive publicity for the service and the organisation.

To facilitate partnership working with all relevant agencies to increase public awareness of the service and the organisation.

Responsible for representing The Solace Community externally, for example conferences, agency forums, establishing and maintaining professional relationships with stakeholders and statutory agencies.

Quality

To prioritise own workload and manage time to ensure tasks are completed in a timely fashion and quality is not compromised.

To use and maintain resources effectively and encourage others to do so.

To monitor the quality of own work and report any quality issues.

Ensure that client's views are sought and contribute to the continuous improvement of the service.

To provide all relevant information to assist in the monitoring, evaluation,

Review and planning of the service.

To maintain all reports, checklists and high quality records of contact with

Customers and outside agencies.

Health & Safety

To monitor work areas to ensure safety of self and others.

To follow health and safety policy and procedures.

To report and alert others to health and safety risks and challenge others who put themselves at risk.

To record and report all accidents and significant incidents.

Equality & Diversity

To recognise the importance of people's rights and act in accordance with

Legislation, policies, procedures and good practice.

To perform duties in a manner acknowledging and recognising others

expressed beliefs, preferences and choices respecting diversity and valuing

People as individuals.

To take account of own behaviour and its effect on others.

Other Duties

To partake in the out hours On-call Rota.

To undertake all relevant training as required

To carry out any other duties as specified by the Deputy Manager/Project Manager.

To work in accordance with TSC Code of conduct.

Work Experience/Skills/Knowledge

Experience of employment providing support to vulnerable adults. Knowledge of the needs of vulnerable adults who are experiencing homelessness
Or, are at risk of becoming homeless.

Knowledge of support services available in the community for this client group. Experience of working with homeless vulnerable people Ability to develop effective supportive relationships with this client group. Ability to produce accurate reports and other information using computerised and manual systems Ability to work flexibly to meet the needs across the Community Able to balance and prioritise service with conflicting needs Ability to recognise the importance of people's rights and act in accordance with legislation, policies and procedures. Knowledge and understanding of effective customer care Excellent team working skills Ability to meet targets and deadlines Ability to make accurate and timely decisions in pressurised situations Able to develop effective working relationships across the Community and with external agencies.

Special Attributes

Comfortable with change, welcoming it as an opportunity to grow Ability to look positively for solutions rather than obstacles Flexible approach and commitment to achieving results Customer focused Self-sufficient and persistent in working towards goals Enthusiastic and caring Ability and willingness to partake in out hours On-call rota
Job Type: Part-time

Pay: From 12.21 per hour

Expected hours: 25 per week

Benefits:

On-site parking
Work Location: In person