Job Description

Excellent opportunity for an experienced Property Desk Adjuster to join a high quality Claims Management business.

GHG is a UK loss adjusting company with its Head Office in Southampton, Hampshire. We provide high quality solutions to claim situations. Trading for over 25 years and now private equity backed, we have earned a reputation for quality domestic and commercial loss adjusting with specialisms in subsidence, property, liability and high net worth claims.

The company takes pride in the quality, experience and passion of its staff. This is reflected in the reputation we have earned, with a loss adjusting product that has been developed and refined and has been consistently rated as "Excellent" in external client audits.

The role of the Desk Adjuster is to be responsible for all aspects of property claim investigation, consideration of policy coverage, validation process of appropriate settlement in an efficient and timely manner.

This will be a home-based position and will enable you to deal with cases from their first receipt in the office and from initial site visit stage until completion of claims encompassing all the core values of loss adjusting.

What will you be responsible for:

Assess damage; determine probable cause and have a detailed knowledge of all aspects of Domestic & Commercial claims, processes and be able to interpret and apply policy cover, terms and conditions as appropriate.

You will provide technical advice, support and guidance all parties as well as proposing bespoke solutions in a friendly and professional manner.

Determine further investigations and mitigation, where necessary, and any remedial or temporary works required.

Provide detailed reports within the agreed SLA's, maintaining high standards of communication at all times, both internally and externally

Summary of Position

You will be expected to handle claims from cradle to grave. A typical caseload would be claims with a portfolio of both domestic and commercial claims. Write full and detailed reports for insurers, including recommendations for settlement.

Liaise with Insurers, policyholders, lawyers and other parties with a proactive approach to settling claims. The company ethos is quality and ensuring that all parties are communicated with at all times.

Whilst the role is based at home, you will be required to attend training sessions, team meetings at Head Office throughout the year.

What we need from you:

Cert CII and / or Cert CILA

Minimum 2 Year Claims adjusting experience in Domestic insurance claims area

Problem-solving and decision-making skills in order to bring a claim to a conclusion

Effective communicator, verbally and in written communication

Effective Time Management,

IT literate, Business conscious.

What we offer you in return:

25 Days holiday plus bank holidays, rising to 27 at 3 years service and 30 days at 5 years service. Birthday Holiday (on or the Friday or Monday if weekend) Discretionary bonus Death in Service - Upon commencement with GHG 4 x salary Employer 5% / Employee 5% Pension Private Health care Access to GP 24/7 Cycle to work scheme Enhanced pay for sick, maternity, paternity and adoption leave Long service recognition
Job Type: Full-time

Pay: 28,000.00-35,000.00 per year

Benefits:

Company pension Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Free flu jabs Health & wellbeing programme Life insurance Private medical insurance Sick pay Work from home
Work Location: Remote