Job Description

FBM

is a long established independent firm of Estate & Letting Agents in Pembrokeshire. Our Residential Lettings department based in Pembroke manages around 400 properties, providing a professional and personal service concentrating on quality properties throughout Pembrokeshire.

We have an immediate vacancy for a Lettings Consultant, and require an enthusiastic and organised person to join our dynamic team to assist with various aspects of professional property letting. Previous experience is an advantage, but enthusiasm and a willingness to learn are essential.

The role offers a versatile opportunity within our growing Residential Lettings department, with the potential for expanding responsibilities with experience and as the department evolves. Liaising with landlords and tenants, undertaking a range of administrative duties relating to the letting process including attending scheduled property visits. You will be trained in the use of the Company's CRM system, maintaining and updating the property portfolio.

Roles & Responsibilities

Arrange and conduct on-site property visits. Prepare and share property inspection reports with landlords. Liaise with landlords providing regular updates and feedback. Handle a variety of office interactions with clients including face to face, email & telephone enquiries in a professional manner. Undertake a range of administrative duties relating to property rental including monitoring maintenance works. Participate in active marketing initiatives including social media postings. Mainly office based in Pembroke, working with our team, but will attend properties each week to undertake scheduled property visits throughout Pembrokeshire. Use of Company pool car subject to availability. Requirement to obtain Rent Smart Wales agent licence - full support provided. We are committed to developing our colleagues and to providing the highest quality service to our clients. We require and support our new colleagues to achieve a Level 3 Propertymark qualification in Letting & Property Management for ARLA membership. Once qualified opportunities for promotion and salary uplift to a Senior Lettings Consultant role.

Ideally we are looking for

Candidates with Propertymark ARLA qualification or experience as a letting agent, however full training & support will be provided for the right candidate. Organised, experienced, self-motivated person with excellent customer service skills. IT skills-a good working knowledge of Microsoft 365. Good knowledge of electronic correspondence, filing and prepared to be trained in the use of our property software database. Good standard of personal presentation as well as great verbal and written communication skills. Basic social media skills e.g. Facebook, Instagram. Essential - must hold a valid full driver's license. Friendly personality with a keen interest in residential property. Team player with a "can do" attitude. Local knowledge of Pembrokeshire area an advantage.

Benefits

This is a permanent full-time position working 37.5 hours per week during normal office hours Monday - Friday. Occasional & optional On Call weekend duties, (following training) with additional On Call payment. Starting salary: 23,810 per annum with opportunity to progress to Senior Lettings Consultant with experience and ARLA qualification. Incentive Scheme: following training & successful probation period, inclusion in the departmental incentive schemes. OTE c28k - 30k (qualified). Holidays 28 days paid holiday rising to 33 days with service, Eye Care Voucher Scheme, Employee Assistance Programme (EAP), Company events, Co discounts.
Immediate start available.

Disclaimer: we reserve the right to close a vacancy earlier than the advertised date. Once a vacancy has closed, we are unable to consider further applications, so please don't wait for the deadline to submit your application.

Job Types: Full-time, Permanent

Pay: From 23,810.00 per year

Additional pay:

Quarterly bonus
Benefits:

Company events Employee discount Health & wellbeing programme Profit sharing
Schedule:

Day shift
Application question(s):

Are you familiar with the Pembrokeshire area?
Experience:

customer service: 2 years (preferred)
Licence/Certification:

Driving Licence (required)
Work Location: In person

Application deadline: 27/07/2025