Job Description

Property Management Administrator
As a Property Management Administrator, you'll play a vital role in keeping everything running smoothly. You'll be the go-to person between landlords, tenants, and service providers whilst making sure everyone feels supported, properties stay compliant, and any issues are resolved quickly and effectively.
If you enjoy problem-solving, building relationships, and taking ownership, this is the role for you.
Working hours: Monday to Friday 9am-6pm.
Office Location: Southwark, London (office-based role - 1 day WFH post probation)
Sounds interesting, what does the role involve?

• Keep landlords informed about their properties, from maintenance updates to compliance requirements.
• Manage maintenance tickets, challenge delays, and make smart decisions on repairs.
• Process invoices and ensure provider payments are handled correctly.
• Negotiate deposit releases at the end of tenancies.
• Support the Senior Property Manager with portfolio escalations.
• Support with the project management of planned works, property upgrades, and special conditions in line with landlord expectations.
• Ensure new tenant move-ins go smoothly and all landlord preferences are logged.
• Chase rent arrears and flag collection issues to finance team.
• Support onboarding of new providers to meet portfolio needs.
• Liaise with third parties like block/building managers and concierge teams.
• Support with process improvements that enhance the landlord and tenant experience.

What we are looking for:

• Passion for the real estate industry!
• Demonstrated administration skills
• Relentlessly team-oriented - you enjoy working with those around you and thrive in a mutually supportive working culture
• Excellent interpersonal skills - You must be well-equipped to deal with conflict during what is a stressful time for landlords and tenants
• Exceptional organisational skills with meticulous attention to detail
• Exceptional written and spoken verbal communication skills

Benefits of working with us:

• Annual Leave: 24 days leave + your birthday off!
• Modern, state of the art offices
• Employee Perks: discounts for stores, cinema etc
• Yearly Half Day Charity Day
• Office Social Events (Summer and Winter Parties)
• Culture Club: Running Club, ad hoc events for notable dates (St. Patricks day, Diwali, Movember), Meditation Sessions, Mental Health Champions, CSR opportunities
• On site Gym access, showers (towels & shower gel), and indoor bike storage
• Weekly Friday 5pm Happy Hour in the office
• Opportunities to upskill in your career through our Learning and Development Programme

We are an equal-opportunity employer
Diversity and inclusion are important to us at Home Made and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law.
Home Made is an equal opportunity employer and will offer reasonable adjustments to applicants in our recruitment process. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to contact us at joinus@home-made.com.
Home Made is the fastest-growing lettings prop-tech in the UK, trusted by over 350,000 landlords and renters, as well as Europe's largest professional landlords. Utilising our unique tech and high-performance team, we're radically improving the renting experience for both tenants and landlords,
making renting better, safer, and fairer for all.
Over the past 5 years we have grown to become the largest specialist lettings solution in the Build-to-Rent sector, with clients including Greystar, Grainger, Quintain Living, M&G, Legal & General, Grand City Properties, and Get Living. We are now rapidly expanding in the private and portfolio landlord segment as well as growing our Property Management clients.
We are proud to be listed as one of the UK's Top-100 start-ups in 2022 by Startups.co.uk and Seedtable, and as one of Europe's top Proptechs by The Europas.

Skills Required