Job Description

This is an entry-level opportunity, ideal for someone looking to start their career in property and operations.

Job Title:

Property Management Operations Coordinator

Reporting to:

Commercial Asset Manager

Package:

24k Basic salary

Working Hours

: Monday - Friday 8.00am - 4.00pm

About the Company

We are transformative managers of spaces and places, playing a pivotal role in creating community focused properties in the North-West, for people to live and work.

The company has grown and this role offers the opportunity to join an innovative and thriving team at the ground level with plenty of opportunity to develop with us.

Benefits and Culture

What you put into the business is what you get out! Progression potential is massive as we are going through a huge growth period. You will be getting in on the ground level of a company and within a team where you can mold your role around you! We think it's important to be comfy at work so we have a smart/casual dress policy in the office We are a social team, we like to get lunch together and have regular team days out + a quarterly team hike & summer and winter team party We are only 10/15 min walk to both Victoria and Piccadilly train stations Pension Scheme 20 days holiday plus bank holidays (rising yearly by number of years of service to a maximum of 5 years) Half day Friday's in the summer (July-August)!

Role Summary

As Property Management Operations Coordinator you will have a passion for customer service. You will ensure that our service levels are second to none, but also contribute to business performance through doing work that adds real value. No two days are the same, this role involves managing the logistics required to ensure the building's safety and compliance whilst providing a seamless customer experience as the initial point of contact for all visitors and customers. The role is based from our flagship Manchester property, Hilton House, a 35,000 sq ft mixed use asset with a range of Tenant classes.

Some of your responsibilities will be:

Acting as an ambassador for CERT. Ensuring the building is covered within office hours, all customers and visitors to the building receive first class customer service at all times. Providing a first point of contact for our tenants for any day to day enquiries whether by email, telephone or in person Delivering Customer posts and parcels and maintaining written records as appropriate. Doing regular building and maintenance checks and raising work orders Coordinating contractors and suppliers for tasks such as cleaning, and day to day maintenance. Monitoring and maintaining consumable stock for cleaning and kitchens Assisting the Asset Manager in producing accurate, up to date billing for rental and regular charges and for ad hoc services via the billing system Assisting the Asset Manager with the facilities management systems used to operate the building including keeping and maintaining filing systems. Being the first point of contact for office space enquiries from brokers, agents and direct enquiries Assisting the Asset Manager in preparing office space for viewings Updating and maintaining the CRM system Booking in office space viewings for the Asset manager and conducting tours where needed Assisting the Asset Manager in preparing contracts, agreements for new office and renewal agreements as well as setting up supplier contracts for soft and hard services Coordinating preparations for tenant move-ins, including IT and Telephony set up. Assist the Asset Manager in developing a close working relationship with all contractors to ensure they fully understand the company culture and standards, ensuring a high quality service is delivered Control contractors working on site and manage permits to work systems as per Asset managers instructions Ensures compliance with CERT property standards, policies and procedures Assisting with the management and operation of community events

The ideal candidate will have:

Preferred but not essential one years' experience in a property related role such as Facilities Management / Estate Agency / Serviced Office work. At least two years' experience in a busy customer facing environment. A can do attitude with enthusiasm for delivering excellent service Be assertive yet calm and professional when dealing with challenging customers or visitors Be able to operate a computer competently and accurately including office packages such as Microsoft Office, Email and CRM system Provide a High customer and tenant satisfaction Achieve agreed deadlines and work of KPI's and SLA's Good team player, support all team members Ability to work on own initiative Good interpersonal skills, capable of communicating at all levels Interest in continuous improvement and development learning Methodical approach to duties A good working knowledge and practical understanding of M&E Good knowledge of Health, Safety and Environmental compliance Effectively controls costs within own Job area Ability to priorities work-load Ability to be flexible to meet the needs of the service and work flows Displays integrity when dealing with tenants, contractors, colleagues customers and clients Is able to be proactive and the ability to multitask Demonstrates knowledge and understanding of the client's needs and expectations Ability to listen and take instruction and be a completer finisher Has an excellent eye for detail and has the ability for good record keeping
Job Types: Full-time, Permanent

Pay: 24,000.00 per year

Benefits:

Company events Cycle to work scheme
Work Location: In person