Job Description

Property Manager (3140)

Overview

Ref:
3140 Salary:
\xc2\xa360,000 - \xc2\xa360,000/annum Location:
- United Kingdom - England - Greater London - Battersea Contract Type:
Permanent Posted:
06 November 2023


Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure \xe2\x80\x93 including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks \xe2\x80\x93 as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.
Our Homes business serves communities by providing trusted housing management solutions. We take a collaborative and commercially minded, yet socially principled approach across our portfolio of Affordable, Private Rented and Leasehold properties.
The Role - Property Manager Pinnacle Group are looking to recruit an experienced, qualified and knowledgeable Property Manager to oversee the running a new build, high-end housing development in the Battersea area. The role of Property Manager is primarily one of taking responsibility for the delivery of all services and actions on the Development and providing excellent levels of customer service to the residents and Client. It also includes fully supporting the Estate Manager wherever necessary.
Duties/Key Responsibilities

• Ensuring the maintenance of the buildings and grounds.
• Carrying out monthly site inspections using the TouchRight app and reporting on these both internally and to the Client (if necessary).
• Visiting each site a minimum of once a week (or as requested by the Estate Manager) to undertake a visual inspection, meet with the site staff and with the Client as necessary.
• Planning and organising Planned Preventative Maintenance quotes and contracts.
• Conducting initial investigation into reactive requests relating to defects, ensuring defects are logged through the correct channels so not to invalidate warranties.
• Ensuring other (non-defect related) repairs are quickly actioned and Works Orders raised through QUBE.
• Responding to emergency situations (sometimes out of hours), co-ordinating contractors and liaising with leaseholders.
• Being responsible for Health & Safety issues and ensuring H&S audit tasks and risk assessments are completed periodically.
• Manage the site-based staff of cleaners, security and concierge.
• Preparing Service Charge budgets and managing the expenditure.
• Proactively communicating with leaseholders and the Client on all matters.

Skills

• AIRPM qualification (minimum).
• Excellent customer service skills and flexible and adaptable approach.
• High level of numeracy and understanding of Service Charges.
• Good communication skills in relation to managing relations with the Client, communicating with external service providers and reporting.
• Understanding of building maintenance and ability to manage contractors.
• Willingness to learn new skills and undertake training to develop the role.
• A thorough understanding of Leasehold management and all relevant Acts and Legislative requirements required for the role.
• To be able to demonstrate the correct behaviours required as outlined in the Living the Values section of the Pinnacle Way booklet.

Pinnacle Group strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, disability, age, trade union activity, marital status, religious belief or sexual orientation. We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

Contact information

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