Job Description

Job Summary

We are seeking a dedicated and detail-oriented Property Manager to oversee the daily operations of our property helpdesk. The ideal candidate will possess strong organisational skills, excellent communication abilities and a proactive approach to their work. The ideal candidate will manage our network of contractors in delivering repairs and maintenance at our client's buildings.

Responsibilities

Respond to client enquiries for repairs via our Computer Aided Facilities Management (CAFM) system and by telephone. Booking in and scheduling maintenance visits. Manage contractors via our CAFM system and by telephone. Troubleshoot maintenance and repair issues, working with our technical team. Coordinate maintenance requests and liaise with contractors to ensure timely repairs are completed. Attend regular client meetings either in person or remotely. Provide excellent phone etiquette when communicating with clients and contractors.

Qualifications

Previous office experience is essential, with a strong background in administrative roles preferred. Experience working on a fast paced Help Desk or within a Call Centre desirable. Strong organisational skills with the ability to manage multiple tasks simultaneously while maintaining attention to detail. Excellent verbal and written communication skills, demonstrating professionalism in all interactions. A proactive approach to problem-solving and a commitment to delivering outstanding customer service. Ability to be on call 24/7, 1 week in 6.
Job Types: Full-time, Permanent

Pay: 26,000.00 per year

Benefits:

Casual dress Company events Company pension Cycle to work scheme Discounted or free food Gym membership On-site parking Referral programme
Ability to commute/relocate:

Deeside CH5 2UA: reliably commute or plan to relocate before starting work (required)
Experience:

Property management: 1 year (preferred)
Work Location: In person