Job Description

ROLE PURPOSE

We are looking for a dynamic and experienced Property Manager to deliver exceptional, customer-centric property management services for The Arch Company Estate throughout London. In this pivotal role, you will engage with our customers through a comprehensive inspection regime, improving common parts within service charge estates, ensuring compliance with all statutory regulations and industry standards. Join us in making a meaningful impact on our vibrant community while enhancing the operational excellence of our properties.


You will engage with a diverse customer portfolio, primarily within the industrial, leisure, and retail sectors, making every day an exciting opportunity to contribute to our mission.

KEY ACCOUNTABILITIES

Take charge of budgeting and reconciling service charges in alignment with asset and portfolio strategies. Address customer enquiries with expertise, identify and introduce new service charge estates, recommend budgets for exceptional works, and ensure optimal property performance. Collaborate with the Finance/Credit Control teams to develop and implement strategies for resolving customer arrears, such as forfeiture. Onboard new customers by providing handover packs and assisting with initial queries. Collaborate with Transaction Managers on lease renewals and rent reviews, proactively addressing issues to support retention. Log and manage property management-specific queries, including compensation requests. Oversee exit processes, including reviewing termination notices, managing communication, and handling dilapidations and deposit returns. Manage mid-tenancy Licence to Alter requests and non-commercial third-party access requests (licences, wayleaves). Assume ownership of breach management by reviewing and pragmatically resolving lease violations, including unauthorised subletting, unauthorised alterations, changes of use with no commercial value, planning breaches, and unauthorised land use.

Take an authoritative role in managing the removal of squatters and unauthorised occupiers, including overseeing adverse possession claims to ensure property integrity and compliance. Adopt a proactive approach to Health & Safety by promptly reporting risks, managing issues to resolution, and serving as a dedicated advocate for The Arch Company's safety standards. Demonstrate a willingness to collaborate in a fast-paced, energetic team environment, enhancing customer impact while supporting colleagues and driving exciting initiatives forward.

SKILLS, KNOWLEDGE, AND EXPERIENCE

Essential

Experience working with high volume or complex commercial portfolios Proven experience in property management, with a strong focus on service charge management. Familiarity with financial strategies for resolving customer arrears, including forfeiture processes. Experience in onboarding new customers and managing initial queries. Experience overseeing exit processes, including handling termination notices, dilapidations, and deposit returns. Demonstrated ability to manage breach issues, including unauthorized alterations and planning breaches, in collaboration with local authorities. Experience in managing the removal of squatters and unauthorized occupiers, including oversight of adverse possession claims. Strong teamwork skills, with a willingness to collaborate in a fast-paced, energetic environment to enhance customer impact and support colleagues.
The Arch Company values work-life balance and understands the importance of accommodating diverse lifestyles. We encourage you to enquire about part time and flexible opportunities.

ABOUT US

The Arch Company offers more commercial space for small and medium-sized businesses to rent than any other provider in the UK, supporting thousands of business owners who play a vital role in the UK economy. Established in 2019, our spaces are deeply connected to the rich history and heritage of the railway. Our portfolio spans 24.8 million sq. ft. and includes 5,300 properties, such as railway arches, former station buildings, and parcels of land, many situated in prime urban locations.







Our mission is to create environments where businesses can thrive. As a values-led company, we are dedicated to accountability, making a positive impact, fostering strong business practices, and unlocking potential. We play a crucial role in local economies by supporting job creation and driving economic growth. Backed by our shareholder, Blackstone Property Partners, we have ambitious plans to invest 200 million to revitalize 1,000 previously empty and derelict spaces by 2030 as part of our 'Project 1000' initiative.







Through our ESG Strategy we are committed to fostering a diverse, inclusive, and equitable workplace. We are a member of Real Estate Balance, who help us benchmark ourselves within the industry, and we have a staff DE&I Board to champion DE&I in the company. We are open to flexible working arrangements and offer a comprehensive benefits package, as outlined above.







We believe that our differences make us stronger, and we're committed to providing everyone with a fair chance at success, no matter where they come from or who they are. If you're excited to be part of a company that champions diversity and inclusion but don't meet every requirement in the job description, we still encourage you to apply. You might be the perfect fit for this role or for other opportunities within our organization.







For more information on Benefits, DE&I and open Vacancies, please visit our careers page Careers | The Arch Company