Job Description

Property Manager (Compliance & Facilities Lead) - Serviced Apartments | Full-time, Permanent | Competitive Salary + Benefits

Keep it safe. Keep it compliant. Keep it seamless.
Urban Chic, one of London's most stylish and design-led serviced apartment providers, is seeking a detail-driven and compliance-focused

Property Manager (Compliance & Facilities Lead)

to oversee health & safety, facilities, and guest experience across our portfolio.

With over 114 apartments across Central London's most iconic neighbourhoods, Urban Chic offers a boutique stay defined by comfort, character, and service excellence. As Property Manager, you'll be the compliance lead -- safeguarding our people, properties, and guests while coordinating contractors, inspections, and building management.

At Urban Chic, we're proud of our progress and ambitions. We're working hard to become an employer of choice - a place where people feel respected, supported, and proud of the contribution they make each day.

What you will receive:

Competitive Salary 28 days holiday, plus an extra paid day off for your birthday Vitality medical insurance, including gym discounts and wellness perks Employee Assistance Programme (EAP) via Health Assured Employee rates for family bookings Refer-a-friend bonus scheme (250) Annual employee recognition awards & long service awards Team social events throughout the year

Your responsibilities will include:

Full accountability for Health & Safety compliance across all properties. Overseeing fire safety, risk assessments, RAMS, lone worker procedures, and audits. Reviewing and signing off contractor compliance documentation (insurance, method statements, permits to work). Maintaining accurate compliance logs, reports, and certifications. Managing relationships with contractors, CBRE, and external compliance providers. Coordinating inspections, repairs, upgrades, and emergency works. Monitoring, analysing, and acting on guest feedback (Tripadvisor, OTAs, Google reviews). Tracking guest satisfaction KPIs and resolving recurring issues at root cause. Acting as first point of escalation for guest emergencies, coordinating with Maintenance and Operations. Conducting property inspections to ensure apartments are safe, functional, and compliant. Supporting continuous improvement through reporting, trend analysis, and cross-team collaboration.
This is a mobile role covering multiple Central London properties. You'll split your time between the office (compliance, documentation, reporting) and site visits (inspections, contractor management, emergency response).

We're looking for someone who has:

Proven 3+ years of experience in facilities management, property compliance, or building operations (hospitality experience desirable). Strong knowledge of UK health & safety law and compliance frameworks. Ability to review and sign off risk assessments, RAMS, permits to work, and contractor safety documentation. Experience managing contractors, compliance providers, and building management companies. Excellent organisational skills with a meticulous eye for detail and documentation. Strong problem-solving ability and calm approach to emergency escalation. Confident communicator, able to influence stakeholders and enforce compliance standards.

Certifications:

NEBOSH/IOSH

(essential)

IWFM Facilities Management qualification (Level 3/4)

. (Desirable)

Working hours:

40 hours per week, across five days Shifts scheduled between Monday and Sunday (rotational) Hours vary between 09:00 to 18:00 Includes a 30-minute paid break
We believe in raising standards -- for our guests, our properties, and our team. If you're a compliance-minded property professional with a passion for safety, service, and accountability, we'd love to hear from you.

All applicants invited for an interview must provide proof of their right to work in the UK.

Job Types: Full-time, Permanent

Benefits:

Additional leave Company events Company pension Employee discount Health & wellbeing programme Private medical insurance Referral programme
Application question(s):

Have you ever been responsible for reviewing and signing off risk assessments, COSHH assessments, or method statements (RAMS)?
Experience:

health & safety compliance management: 3 years (required) facilities or property management: 3 years (required)
Licence/Certification:

IOSH Managing Safely (required) NEBOSH General Certificate (preferred) UK Driving Licence (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person