Job Description

Role:

Property Manager

Hours

: 40 hours per week - role requires flexibility and on call.

Shift Pattern:

Rota system covering Monday to Sunday - Day shifts - some weekends may be required.

Salary:

35,000

Location:

Luton with travel to Hitchin when required.

Do you want the

opportunity

to make a difference? Do you have the

creativity

to find solutions to make a change? Do you have

belief

in others and trust the process? Do you have the

kindness

and

integrity

to work with vulnerable individuals? If so, this job may be for you.

Keystage Housing is a supported accommodation provider within Luton and North Herts which provides accommodation opportunities for adults who have experienced a variety of complexities and inequality, we have a range of services to meet their individual needs on a proactive and flexible basis. Our aims are to provide safe and supportive accommodation for those who are rough sleeping or at risk of homelessness, providing respite from rough sleeping, with a trauma informed supportive plan to enable individuals to access appropriate support and build a pathway into more permanent accommodation. We ensure that individuals with complex needs receive enhanced support to access treatment and wider services as part of their journey.

Our Values

Opportunity -

We work tirelessly to make the impossible possible.

Creativity -

We are imaginative, receptive of change, always looking for better solutions.

Integrity -

We are honest and open, always seeking to do the right thing.

Kindness -

We are friendly, generous, and considerate to everyone.

Belief -

We trust people, have faith in them, and work collaboratively with everyone.

Key Roles and Responsibilities:

Deliver the highest standards of customer service in liaising with stakeholders, including landlords and internal and external consumers of our services. Manage field based operatives and office based administration staff in the full satisfaction of their duties. Prioritise work requests, undertake site visits and develop schedules of work for staff to work to. Undertake activity based risk assessments and produce safe systems of work. Ensure the effective use of staff time and resources through the scheduling of works to maximise efficiency. Effectively prioritise all property activities, including rescheduling in the event of emergency works to minimise losses through damage. Ensure the full regulatory compliance of our properties at all times. Undertake regular Housing Health and Safety assessments to ensure safe habitation conditions exist at all times. Quality control internal and external provision of works. Minimise revenue losses resulting from voids requiring maintenance or refurbishment. Develop relationships with suppliers to maximise trade discounts in the ordering of tools, materials and consumable goods. Maintain stock levels at all times to ensure efficiency of staff time in accessing the resources they need. Drive value for money through the effective procurement of suppliers and contractors, including sourcing multiple quotations Identify cost savings over time through the sourcing of durable and hardwearing furnishings and materials. Produce cost estimates and liaise with the Finance Department to raise quotations and recharges to landlords. Support the delivery of larger scale or emergency works, as required, including sharing your knowledge and skills to enhance the capabilities of the team. Identify other learning opportunities to enhance the breadth of skill and capability within the in-house maintenance team to minimise the need for external contractors, as far as possible. Take the initiative in your own continuous development to identify skills gaps and any relevant training opportunities. Keep electronic records up to date in the company database system. Work with operations and senior management to support the development of an in-house database system. Undertake any other duty commensurate with your level of responsibility and role within the company, as required. Oversee building systems, compliance, repairs, and preventative maintenance. Ensure adherence to housing regulations, health & safety, and landlord responsibilities. Assess and respond to environmental risks (e.g., fire safety, damp/mould, trip hazards). Implement measures to safeguard residents' safety and wellbeing. Plan, budget, and deliver maintenance projects across multiple sites. Manage contractors and ensure value for money. Lead a team of two assistants and two maintenance operatives with clarity and accountability. Support staff development and foster a culture of care and responsiveness. Communicate effectively with residents, support staff, and external partners. Explain technical issues in accessible ways and manage expectations. Understand the impact of trauma and mental health on residents' behaviours and needs. Ensure residents are approached with patience, respect, and sensitivity during repairs or inspections. Balance urgent repairs with planned maintenance, always with resident safety in mind. Use data and insight to inform decisions and improve service delivery. To have the ability to work comfortably in a dynamic, sometimes unpredictable environment. Find creative, cost-effective solutions under pressure. Ensure the organisation's values and mission to provide safe, dignified housing. Be able to see maintenance not just as upkeep, but as a key part of enabling recovery and stability. This role is subject to satisfactory DBS references and pre-employment checks together with prior employment references.

Person Specification

Our person's specification sets out the essential and/or desirable experience and abilities needed by a successful candidate for this job role. Please consider these when applying for the role as these requirements will be considered at both the shortlisting and interviewing stages.

Qualifications, Experiences, Knowledge & Abilities Essential:

Must have at least 2yrs previous experience in a supervisory or managerial position Must have at least 5yrs experience in building and maintenance A proven track record in delivering great customer service A proven track record in cultivating new customers and sales Must have a full UK driving license Must be competent in the use of Microsoft packages A proven track record in negotiating and building effective relationships A proven track record in budgeting and achieving cost savings Knowledge of the social housing sector, including landlord obligations and HMO requirements. Attention to detail Fluent levels of English both oral and written Able to use own initiative to provide guidance, support, direction, and motivation to others. Must provide support and feedback constructively throughout with clear goals and outcomes in view. Able to work on own initiative and as part of a team, both internally and externally to facilitate and deliver outputs and results. Able to maintain professional boundaries and prioritise the needs of the organisation at all times.

There is no option to offer sponsorship or transfer of sponsorship.

Job Types: Full-time, Permanent

Pay: 35,000.00 per year

Benefits:

Casual dress Company pension Cycle to work scheme Employee discount Free parking Health & wellbeing programme
Schedule:

8 hour shift Monday to Friday Weekend availability
Work Location: In person