Job Description

Purpose of the Role

Responsible for managing the delivery of an effective and compliant facilities management service through in-house staff, suppliers and consultants, across hard and soft services, to a single complex building. Individual must be highly customer focused, driven and be able to adapt to change.

Key Responsibilities

Key deliverables

Prepare, monitor and reconcile service charge budgets and prepare forecast. Check and approve expenditure against service charge budgets Provide best in class customer service to internal and external customer base Maintain regular and effective communication with clients and tenants Manage site based staff, ensuring all people related policies and procedures are followed Maintain regular and effective communication with internal colleagues in Property Management, support functions and the wider Real Estate business Monitor works conducted/service provided by suppliers Audit and inspect supplier delivery Measure and report supplier performance against agreed SLAs Manage suppliers to ensure effective, safe and compliant delivery of all M&E related services, including: life safety systems, vertical transportation equipment and public health systems Work effectively with a range of specialist consultants to deliver agreed outcomes Procure goods and services, following procedures and policies Develop, agree and manage capital replacement programmes Prepare management reports for a variety of stakeholders and attend/chair management meetings as required Undertake regular building inspections, complete reports and initiate/progress any required works Ensure compliance with all current statutory legislation in respect of health and safety and the environment Collaborate with the landlord appointed consultant to complete the requirements of the Building Safety Act for the residential unit (154 Holborn). Manage local environmental activities in order to meet statutory obligations and achieve/retain industry standards e.g. ISO14001 working with sustainability team Ensure compliance with all internal procedures and policies - e.g. Procurement, Finance, Compliance, HR Ensure security and emergency procedures are robust and adhered to at all times, taking an active role in the event of emergency situations

Responsibilities

Financials

Has budget and cost control responsibilities Has an awareness of wider team or department budget

Clients and Business Development

Is proactive in building relationships with internal clients and responsive and helpful to external clients Functional or specialist competence with relevant understanding of business/departmental context Completes own work under minimal supervision/guidance
Can deal with novel or difficult situations within context of own function or specialism

People

Active team player Will have line management responsibilities Shares expertise with colleagues Proactively communicates to colleagues and others Shares information with colleagues and others through team meetings, databases, filing systems, etc

Systems and Process

Manages, co-ordinates, implements and develops a range of important activities, processes, functions or relationships Makes decisions within field of expertise Is conscious of process and takes steps to protect the interests of SMR's, employees and reputation May contribute to SMR Projects

Skills, Knowledge and Experience

Person specification

Experience

Previous experience in a similar role Understanding of commercial leases and the landlord and tenant relationship Good understanding of service charge budgets and accounting principles Management of in-house and supplier staff Management of supplier relationships Good health and safety and environmental knowledge Good mechanical and electrical services knowledge Excellent English language skills - both written and spoken IT literate - MS Office at intermediate level and other relevant software (e.g. Datastation, Proactis, elogbooks) at a level to undertake the role satisfactorily Experience of managing single-site environments Experience of managing a single-site environment in excess of 200,000 square feet and/or service charge budgets in excess of 3m
Working Hours - 9am-5.30pm


Salary - 60-65k depending on experience


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Please see our Benefits Booklet for more information.