Job Description

We are a

boutique, independent property agency

known for our personal approach, long-standing client relationships and exceptional levels of customer service. We are looking for an experienced and highly organised

Senior Property Manager / Office Manager

to take a key leadership role within our close-knit team.

This is not a standard 9-to-5 position. It would suit someone who is genuinely invested in their work, enjoys taking ownership and thrives in a busy, people-focused environment where no two days are the same. Flexibility, commitment and pride in delivering outstanding service are essential.

Previous property management experience would be beneficial but is not essential. What matters most is

experience in a busy office environment

, excellent organisational ability,

strong IT skills

, and a natural passion for customer care.

The Role

Oversee the smooth day-to-day running of a busy office Act as a senior point of contact for landlords, tenants, contractors and clients Deliver a consistently high level of personal, attentive customer service Manage lettings administration, property maintenance, compliance and general property management administration Liaise with trusted contractors to resolve issues efficiently and professionally Maintain accurate records using property management software and office systems Use strong IT skills to manage databases, reports and correspondence confidently Support and guide team members, leading by example at all times Take ownership of problems and see them through to resolution Continuously look for ways to improve processes while maintaining a personal touch
Skills & Experience Required

Essential:

Proven experience working in a busy office environment Exceptional organisational and time-management skills

Strong IT skills

and confidence using office and management systems Excellent written and verbal communication skills Outstanding customer service ethos and people skills Ability to manage a varied workload and work calmly under pressure Flexible approach to working hours and responsibilities Proactive, hardworking and willing to go the extra mile

Desirable:

Property management or lettings experience Experience within a customer-focused business Senior, supervisory or office management experience
Personal Attributes

Warm, professional and approachable Takes pride in delivering exceptional service Highly organised and detail-driven Reliable, committed and hands-on Confident decision-maker who enjoys responsibility Thrives in a role where flexibility and dedication are valued
Why Join Us?

This is an opportunity to join a

quality-driven agency

where relationships matter, standards are high and hard work is recognised. You will play a central role in the business and be trusted to manage your responsibilities with autonomy and professionalism.

Job Type: Full-time

Pay: 28,000.00-35,000.00 per year

Benefits:

Company pension Free parking
Work Location: In person