Job Description

Property Sales Progression Manager
Newcastle upon Tyne - Hybrid working from our office at Strawberry Lane, from home and across our North of England property portfolio
Fixed Term 12 months, Full Time (37.5 hpw)
Salary circa 342,000 depending on experience plus great benefits including Health cash plan
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We have a fantastic opportunity for an experienced Sales Progression Manager (known internally by us as Lead Statutory Sales Executive) to lead a team responsible for affordable home ownership resales, staircasing, remortgages, tenant sales and transfers of equity. In this role, you'll apply your expertise in sales progression to help drive our team towards achieving positive customer journeys and exceeding sales targets.
Key responsibilities include being a primary contact for customers, providing exceptional customer service, addressing service requests and complaints promptly, and improving work quality overall.
Typical day as Sales Progression Manager

• Maximising sales performance across all transactions, ensuring the team are proactive on sales conversions to exceed targets.
• Driving all activity and sales performance, ensuring our customer journeys are informed, positive and proactive.
• Prioritising and managing a large and varied workload to meet performance targets and statute deadlines.
• Youll be a key point of contact for the wider business, our customers and external stakeholders during the end to end conveyance period and beyond.
• Unleashing the potential of your team, through brilliant coaching youll ensure exceptional quality of service, customer satisfaction, reduce sales periods and drive overall service improvements.

Fancy going home each day knowing that you have helped change our customers lives for the better? Youll do that here, working for a top 10 Great Place to Work in the UK Employer!
You bring

• A strong property sales background, with expert knowledge and experience in affordable home ownership initiatives and after sales services to ensure that the service provided to customers is right first time. Youll also know all about shared ownership resales to staircasing, and lease extensions to remortgages.
• A proven people manager who is resilient and determined, who can get the best out of your team to deliver outstanding customer experience whilst smashing your sales targets.
• Great interpersonal skills, proactive and positive in engaging with customers, inspiring your team to be the same.
• Analytical, being able to bring creative solutions and new ways of working to drive sale conversions and continuous improvement.
• A great knowledge of the property market, and all the legal bits that come with that, as well as relevant housing acts, Homes England guidelines and relevant housing legislation.
• Previous experience using Sales Force/CRM would be advantageous but training will also be provided.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review.
Our team
Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. Youll join our team, who come from different walks of life and are here to support you as you make yourself at Home!
Job details

• 37.5 hours per week. This is a hybrid role and youll spend a minimum of 2 days in the office, others working at home or across our property portfolio.
• Able to use technology for keeping accurate records, online advertising and marketing, producing reports and collaborating with customers and colleagues.

A place where you belong
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. !
What's in it for you?

• 34 days leave (includes bank hols and a me day to use whenever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from 31140 per annum. Well cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• Colleagues really matters to us, thats why were the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
• We Grow Our Own colleagues (not literally of course!), when youre ready for the next step in your career, you can grow with us!
• Generous pension scheme with life insurance of 3x salary. See our full range of

on our website.
Find out more
Click APPLY NOW to see our us and for . Sometimes we close a job early, so dont delay or you might miss out.
Finally, do let us know if theres anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk