Job Description

Our mission and values

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Our Purpose

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heylo helps aspiring homeowners and renters find a place to call home

Our Mission

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Passion for the highest quality service to more and more customers, dedication to working in partnership with housing suppliers successfully and commitment to acting with integrity

Our Vision

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To be a leading privately owned residential provider in the UK with a reputation as the most respected and customer-centric

Position:

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Job Title:

Property Sales Progressor

Department:

Sales & Transactions

Location:

Chelsea Harbour, London

Reporting to:

Head of Progression

Direct reports:

None

Role Purpose

We are seeking a Property Sales Progressor to provide an excellent new homes sales service direct to purchasers from reservation to completion, ensuring effective communication and progression of sales within agreed time and income targets.



This role will involve overseeing the sales progression process, ensuring alignment with company goals, and implementing best practices to maximize sales efficiency and effectiveness.



The successful candidate will need to be flexible, confident and approachable, capable of adapting their approach to achieve a comprehensive sales progression service and meet deadlines.

Key Responsibilities and Accountabilities

Support the Head of Progression in delivering team targets and KPIs Progress an allocated caseload of new sales from application to sales completion Liaise with internal and external stakeholders to progress sales and build relationships Provide excellent customer service to all stakeholders and customers, including:

Effective call management


Effective email and task management


Ensuring all queries are responded to in a timely manner

Any administrative duties commensurate with the role including:

Checking all sales documents for accuracy and approval


Checking financial documents for affordability


Submitting solicitor instructions


Submitting amendments


Approving mortgage offers


Processing completions


Carrying out audit checks

Keep internal and external databases updated and keep accurate live progression and forecasting notes Generate and use reports effectively to provide updates and manage workload Agile approach moving between different sale types and tasks on an as-needed basis
Stay informed about industry trends and competitive landscape to adapt strategies accordingly

Requirements:

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Person Specification Capabilities and Experience

The candidate will have:

Minimum of 1-years' experience of property sales progression within the shared ownership sector Enthusiastic, organised, and systematic with a good work ethic Caring and Patient with good problem-solving skills and excellent customer service Able to work under own initiative and work under pressure to achieve tight timescales Proven experience of achieving sales completion targets within a residential environment Excellent written and verbal communication skills with an ability to communicate complex information effectively Strong influencing and networking skills, with proven ability to work with others to achieve results Demonstrated commitment to change and continuous improvement Ability to develop innovative ways to improve service delivery in area of responsibility Sound numeracy, analytical and project management skills Able to perform in a fast-paced environment whilst maintaining a positive and enthusiastic approach

Other information:

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Standard Responsibilities

Adopt and comply with Heylo values, policies and procedures, and regulatory frameworks.


No role profile can cover every issue that may arise within the post at various times.



The postholder is expected to carry out other duties from time to time, which are broadly consistent with those described. Duties may be changed, after discussion, to suit the operational requirements of heylo.

Organisational Competencies

We want to make Heylo a great place to work and a great organisation that really delivers for its customers. Our values guide how we work, every day. Everyone within the organisation is expected to demonstrate the following:

Innovation

- We will always be striving to improve the quality of our execution to improve our service to our customers and our returns for our business.

Results focused

- We enjoy providing affordable housing for highly satisfied customers leading to dynamic growth and sustainable profitability for our business.

Collaboration

- We work together as a team and communicate effectively with our partners, customers and stakeholders.

Integrity

- We will act with honesty and aim to meet the highest ethical standards in our dealings with our colleagues, customers and stakeholders and in full compliance with our regulatory obligations.

Respect

- We support each other and value the contribution and ideas of others.

Salary and benefits

Salary:

26,000 - 28,000 per annum

Hours of work:

Full-time 39 hours per week with the ability to work up to 60 days a year home working. In this role, we expect there to be a degree of travel and flexibility, with some evening and weekend working, as necessary.

Holiday:

25 days a year plus English Bank Holidays


For full details of the benefits we offer, see here

Who are Heylo?

Our Purpose

- Heylo helps aspiring homeowners and renters find a place to call home.

Our Mission

- Passion for the highest quality service to more and more customers, dedication to working in partnership with housing suppliers successfully and commitment to acting with integrity.

Our Vision

- To be a leading privately owned residential provider in the UK with a reputation as the most respected and customer-centric

Additional information

The employer is ResiManagement Ltd. ResiManagement Ltd provide management services to the Heylo Housing Group Ltd.