Job Description

Property Services Supervisor

Location:

St Austell, Cornwall

Department:

Property Services

Salary:

38,613 per annum

Contract:

Full-time

Make a Difference in Your Community

Ocean Housing is proud to provide safe, high-quality homes to over 5,000 residents across Cornwall. We're now looking for an experienced Property Services Supervisor to help us continue delivering excellent repairs, maintenance and property investment services.


If you're passionate about leading teams, delivering high-quality work, improving services and putting customers at the heart of everything you do -- we'd love to hear from you.


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About the Role

As our Property Services Supervisor, you'll play a key role in ensuring our repairs, servicing and maintenance programmes are delivered safely, efficiently and to the highest standards.


Working closely with the Property Services Manager, you'll lead multi-skilled trades teams, manage performance, support compliance, and ensure we provide a responsive, customer-focused service.


Your work will directly support our residents, helping us maintain safe and well-cared-for homes across our communities.


You will also take part in the Out-of-Hours call-out rota as the acting supervisor, providing operational leadership and decision-making during emergency situations when required.

Key Responsibilities Include:

Supervising and coordinating multi-skilled trades teams Delivering responsive, void and planned repairs programmes Ensuring services are compliant, efficient and customer-focused Managing performance, quality and "right first time" service delivery Supporting health & safety, regulatory compliance and audits Preparing work schedules and allocating resources Providing professional advice and acting as first point of escalation Managing budgets within delegated areas Coaching, motivating and developing staff Promoting innovation, continuous improvement and value for money

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About You

We're looking for a strong people leader with technical knowledge of property maintenance and a passion for delivering great customer service.

Essential Skills & Experience

Experience supervising staff and building effective teams Significant knowledge of building maintenance or trade disciplines Experience producing work schedules and managing subcontractors Strong customer-service focus with excellent communication skills Good IT skills and confidence using databases and systems Understanding of H&S responsibilities, CDM 2015, and CAR 2012 Ability to work methodically with strong attention to detail Ability to travel to various locations as required

Qualifications (Essential)

A Level or equivalent Level 3 qualification Relevant building trade qualification (NVQ Level 2 or equivalent) Evidence of continued professional development

Desirable Qualifications / Experience

ILM/NVQ Level 3 in management CIH or equivalent housing qualification IOSH certification Experience in the social housing sector

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Why Work With Us?

At Ocean Housing, you'll join a supportive, community-focused organisation committed to delivering social value and investing in its people. We offer:

A friendly and collaborative workplace Training, CPD and leadership development opportunities Flexible working practices Competitive salary and benefits package Opportunity to make a real difference to tenants and communities
For more information regarding to specific responsibilities and knowledge and experience please refer to the and Person Specification.

27 days holiday (plus Bank Holidays) Occupational Sick Pay at 3 months Full Pay and 3 months at Half Pay Company Pension: 4% Employer Pension Contribution (includes Death in Service Benefit of 3x annual salary) Health Cash Plan (inc Dental and Optical cover) Health and Wellbeing initiative includes yearly Flu Jab Employee Assistance Programme Cycle to Work Scheme Family Friendly Policies Mileage Paid at HMRC rate

Closing Date: Sunday 11th January 2026 at Midnight

Interviews to be held: Thursday 22nd January 2026

Interviews will be face to face at our Head Office in St Austell

We may close this vacancy early if we receive sufficient applications, so don't delay--apply today!


Ocean Housing Ltd is a not for profit, charitable registered provider of social and affordable housing, with a stock of over 4,700 properties throughout Cornwall. We are part of the Cornwall Homechoice 'Choice Based Lettings' scheme.


At Ocean we believe affordable housing is not just about the buildings, but about the people who turn them into homes. We provide a wide range of services to our residents, helping them to make the most of their homes and the communities they live in.