Job Description

Property Services Team Leader

Responsible to:

Repairs & Assets Manager

Base:

To cover Brighter Futures geographical location

The postholder requires a full driving licence.

Purpose of the job:

We are seeking an experienced and motivated Property Services Team Leader to lead and manage the delivery of Brighter Futures' Property Services functions, including responsive repairs, voids, and asset investment works. This role is pivotal in ensuring that all property-related services are delivered efficiently, safely, and to a consistently high standard, meeting both operational targets and customer expectations.

The successful candidate will be responsible for coordinating teams, contractors, and resources to ensure timely completion of works, while maintaining strict adherence to health and safety regulations, compliance standards, and quality assurance protocols. They will play a key role in driving service improvements, embedding a culture of accountability and excellence, and ensuring that customer satisfaction remains at the heart of all service delivery.

As a leader within the Property Services team, the postholder will work closely with colleagues across departments, external partners, and stakeholders to support the goals of Brighter Futures. This includes ensuring that our homes are safe, well-maintained, and aligned with our mission to provide outstanding services to both customers and colleagues.

Duties and Key Responsibilities:

Team Leadership & Supervision: Lead, motivate, and manage a team of operatives and subcontractors to deliver high-quality day-to-day repairs, void property refurbishments, and planned maintenance works. Service Delivery & Quality Assurance: Ensure all works are completed efficiently, within budget, and to a consistently high standard. Implement robust quality control measures and ensure adherence to service level agreements and performance targets. Inspections & Compliance: Conduct regular pre- and post-work inspections to verify the quality and compliance of repairs and maintenance activities. Ensure all works meet organisational standards, statutory regulations, and health and safety requirements. Technical Support & Advice: Act as a technical expert, providing guidance and support to operatives, colleagues, and customers. Workload Management: Oversee the allocation, scheduling, and prioritisation of repair tasks to ensure timely and effective service delivery. Monitor progress and adjust resources as needed to meet operational demands. Issue Resolution: Investigate and resolve escalated repair issues, complaints, or service failures. Liaise with customers and stakeholders to ensure satisfactory outcomes and maintain trust. Staff Development: Support the training, development, and performance management of team members. Conduct regular one-to-ones, appraisals, and identify opportunities for upskilling and career progression. Cross-Department Collaboration: Work closely with other departments including housing management, compliance, and asset management to ensure a joined-up approach to service delivery and customer care. Health & Safety Leadership: Promote and enforce health and safety best practices across all activities. Ensure risk assessments, method statements, and safe systems of work are in place and followed. Minor Works Flexibility: Be prepared to undertake or oversee minor works as required to meet business needs, demonstrating flexibility and responsiveness. Void Property Management: Carry out thorough inspections of void properties before and after works. Ensure quality standards are met, remedial actions are identified and addressed, and properties are ready for occupation within agreed timescales. Out-of-Hours Support: Participate in the on-call rota to provide emergency support and maintain service continuity outside of normal working hours.

Behaviour & Competences:

Behaviour embodies Brighter Futures values and is within the Code of Conduct

Demonstrate the competencies and behaviours set out in the Competency Framework.

Work to Brighter Futures aims, values, policies and procedures and ensure that others do so.

Hours of Work:

37 hours per week mainly Monday - Friday generally 9.00am to 5.00pm.

Salary & Benefits:

Salary: 35,500

27 days annual leave plus 8 additional days

Group Personal Pension Plan, including life assurance and group income protection

Health Care Cash Plan

Occupational Sick Pay

Staff Counselling Service

Job Type: Full-time

Pay: From 355,000.00 per year

Benefits:

Additional leave Cycle to work scheme Employee discount Health & wellbeing programme Life insurance Sick pay Store discount
Work Location: In person