Job Description

At Winn Group, we're more than a business. We're a driving force in the North East, delivering nationwide accident management and rehabilitation services for victims of non-fault accidents. Our mission is simple: to be the best one-stop shop for accident management and rehabilitation. As the parent company of Winn Solicitors and On Hire, we lead the market in Personal Injury Law. With a 4.8 Star rating by Trustpilot, we provide an excellent service for the client from start to finish.

We are looking for a detailed oriented and organised individual to join Protocol Team within our First Response Team as a Protocol Paralegal where you would be responsible for ensuring efficient case progression, effective recovery in relation to the heads of claim and delivering a positive customer experience, whilst following appropriate policies and procedures.

Responsibilities

Accept and make ad hoc telephone enquiries from/to clients, stakeholders and third parties with regard to cases. Ensuring that all claims are handled efficiently and in the correct technical manner; settling them in line with policy cover and legal liability. Build a positive relationship with each client whilst processing the claim, helping to manage their expectations and deliver the right outcome. Ensure accuracy in all aspects of case handling, logging supporting evidence and handling claims under the Civil Procedure Rules and Legislation. Monitor provision of hire vehicles to ensure the hire system works effectively and hire duration is constructive. Negotiate to control costs, adhering to deadlines and time constraints. Prepare cases thoroughly, making appropriate arguments in relation to recovery, ensuring we obtain evidence in support of impecuniosity, and/or client losses (where applicable). Use Chox, Verify, Bordereaux and other B2B systems to submit evidence and negotiate with Insurers for the best outcome on settlements. Maximise income per case through timely and effective recovery of hire, repairs, recovery/storage and any other losses.

About You

To succeed in this role, we're looking for someone who brings a blend of must-have skills and experiences, along with those extra special qualities that can really make a difference to our team and business.

Essential Skills and Experience

Attention to detail and accuracy Time management and organisation skills Proactive approach to work Experience of working towards deadlines and performance objectives Ability to work towards shared goals and objectives Experience of demonstrating effective teamworking within a commercial environment Cooperative and flexible approach

About Us

At Winn Group, we prioritise your wellbeing and growth, celebrating every milestone. With ample progression opportunities and funded learning initiatives, we invest in your future. Join us and be a part of a team that upholds values such as

Integrity

,

Respect

,

Loyalty

, and

Reliability

and prioritises your success, wellbeing, and fosters your growth.

What We Offer

Competitive Salary

of between 27,000 - 29,000

Generous Holiday Package

: 25 days holiday plus bank holidays, an additional birthday holiday, and options to buy or sell holidays (subject to eligibility).

Work-Life Balance

: Flexible working hours, on-site parking (subject to availability), and benefits like the Corporate Metro Scheme and Bike to Work Scheme (T&C's apply).

Wellbeing Support

: Virtual GP, Bereavement Support, Discounted Health Checks, Annual Flu Jab and Free Eye Tests.

Social and Charitable Events:

Across the year we host a range of events, including a Christmas party, as well as an Annual Awards Night. Each year we support a local charity and host numerous fundraising events to raise money for a good cause. Last year we raised over 20,000 for Tiny Lives and this year we are supporting Rainbow Trust!

Working Hours

This role is Full Time based on 40 Hours per week, and we are also fully office based in Byker, Newcastle.

Next Steps?

If you feel this role is the right fit for you, then

Apply Now!

If your application meets our criteria, a member of HR will be in contact to discuss this opportunity further. After this if you are successful, you will be invited to a face-to-face interview.

If you are unsuccessful, you will be notified. However, if you don't receive any communication from us within four weeks of sending your CV, your application was not successful.

We look forward to reviewing your application!

INDLP

Job Type: Full-time

Pay: 27,000.00-29,000.00 per year

Benefits:

Company events Cycle to work scheme On-site parking Referral programme
Ability to commute/relocate:

Newcastle upon Tyne NE6 1PL: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you require sponsorship to work in the UK? If so, from when?
Work authorisation:

United Kingdom (required)
Work Location: In person