Job Description

The National Examining Board for Dental Nurses (NEBDN) is a registered charity and a leading Awarding Organisation for Dental Nurses in the UK, delivering awards in Diploma, Apprenticeship, and 7 Specialised Post-Registration areas in Radiography, Implant, Oral Health, Sedation, Orthodontics, Special Care and Fluoride Varnish. We work with 100+ Training Providers across England, Scotland, Northern Ireland and Wales, to ensure that Learners' knowledge, understanding and practical skills are assessed by highly experienced practitioners. NEBDN has been operating as an organisation for over 80 years.

Job Summary

The Provider Services Officer will act as a first point of contact and operational link between NEBDN and accredited Providers.

The Provider Services Officer focuses on the day-to-day operational support, ensuring providers have what they require to deliver NEBDN accredited qualifications and courses effectively.

They will work closely with the Provider Services Manager to establish, foster and maintain excellent Provider relationships ensuring smooth communications, compliance with accreditation requirements and establishing continued provider relationships.

They will take responsibility of gathering and collecting data for reporting dashboards, strategies, and external communications to ensure provider operations runs smoothly.

Collaborative team working with internal teams such as Marketing, Accreditation, Customer Support, Assessment and Awards and Quality Assurance is essential for this role.

Key Responsibilities

To deputise for the Provider Services Manager as and when required Maintain regular communication with accredited providers, answering questions on policies, procedures, assessments and compliance so that all Provider related queries are dealt with to the highest standards of service delivery and are escalated where necessary. Escalate complex issues to the Provider Services Manager when required. To collect data for internal documents, reports and meetings as directed by the Provider Services Manager. Monitor provider performance data flagging trends and risks. Support communication of provider monitoring, moderation and audit activity to ensure effective communication and information sharing with the provider and internal NEBDN teams. Assist with provider landscape review, provider onboarding, provider updates and accreditation renewals with the aim of increasing and sustaining business revenue. Maintain accurate records of provider information, interactions and compliance status reflecting this in relevant systems and providing data internally to NEBDN departments. Gather feedback from providers and relay this data to Provider Services Manager for dissemination into NEBDN team through relevant meetings. Inform, attend and support the coordination of provider webinars, networking events, training sessions and briefings in collaboration with the Provider Services Manager. Provide administrative support for provider network events. Take responsibility for the operational execution of provider changes in NEBDN developed systems. This includes bespoke portfolio management and in response to provider regulatory and funding changes. To undertake practical tasks to implement the strategy set by the Provider Services Manager.
Job Type: Full-time

Pay: Up to 25,000.00 per year

Benefits:

Additional leave Bereavement leave Company events Company pension Enhanced maternity leave Enhanced paternity leave Free parking Health & wellbeing programme Life insurance On-site parking Sick pay Work from home
Ability to commute/relocate:

Lancashire PR2 2XS: reliably commute or plan to relocate before starting work (preferred)
Application question(s):

Do you have a relevant Qualification in Business, Management or Customer Relations (relevant experience with proven history and references will compensate)
Education:

GCSE or equivalent (preferred)
Experience:

in Customer Relationship Facing Environment: 2 years (required)
Work Location: Hybrid remote in Lancashire PR2 2XS

Application deadline: 01/08/2025
Reference ID: PSO/NEBDN