Job Description

Location: Tewkesbury or Remote

Salary: 30K - 40K

Status: Full-time, permanent

Purpose of Role:

As a Psychological Wellbeing Practitioner, you will play a vital role in supporting individuals accessing the Careline service by conducting initial telephone consultations and assessing their needs. Your purpose is to provide compassionate, evidence-based recommendations for personalised wellbeing support. You will contribute to the delivery of stepped care interventions for those experiencing reactive life events or common mental health concerns, including guided self-help, online therapy through Silvercloud, lifestyle advice, and appropriate signposting--helping individuals take meaningful steps toward improved mental health and resilience

Key Responsibilities:

Establish the current reason for ill health and identify any underlying cause or contributory risk factors: personal and occupational To effectively communicate to the employee or dependant, the multifactorial issues associated with the current episode of ill health and how they can personally address the risk factors within their locus of control Prepare and present case information for employees on individual caseloads to clinical supervisors within the service, using recommended framework. This should be on an agreed and scheduled basis in order to ensure safe practice and clinical governance of the worker, supervisor and service are delivered.

Person Specification:

Experience

IAPT experience / Postgraduate Certificate in Low Intensity Interventions


Experience of providing low intensity interventions for common mental health problems

Skills & Knowledge

Proficient in MS office packages


Need to evidence ability to write clear and accurate English


Demonstrate comprehensive risk assessment skills for employees who present with risk, as per risk policy and respond to this in a timely way in line with service guidelines.



Confident telephone skills

Attributes

Clear communication skills

Qualifications and Training

GCSE English C or above


Psychological Wellbeing Practitioner, Registered Mental Health Nurse with additional therapeutic qualifications, Counsellor with low-intensity and assessment training or other appropriately qualified mental health professional with basis for membership with one of the following professional bodies or equivalent (student or associate membership also acceptable): British Psychological Society, British Association of Cognitive & Behavioural Psychotherapies, Nursing & Midwifery Council, British Association for Counselling & Psychotherapy


OR, Psychology degree with graduate basis for registration with BPS AND evidence of working with people who have experience of mental health problems. Must have additional training in assessments and low-intensity cognitive behavioural therapy.

Equal Opportunities Statement

HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.




Department
Careline
Role
Psychological Wellbeing Case Manager
Locations
Tewkesbury Office
Remote status
Hybrid

About Health & Care Management LTD (HCML)

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HCML is the UK's leading provider of rehabilitation, case management, occupational health, and workplace wellbeing services. We help people recovering from serious injury to achieve lasting recovery, guiding them through rehabilitation, community reintegration, return to work, and long-term support. Alongside this, we provide employers and employees with bespoke health and wellbeing solutions that tackle causes, prevent risks, and build a healthier, happier, and more productive workforce. With over 20 years' experience, ISO-accredited clinical governance, and a certified Great Place to Work culture, we deliver coordinated, compassionate, and outcome-driven care across insurance, corporate, legal, and private medical insurance markets. We're also proud to be recognised as a 2025 UK's Best Workplace for Wellbeing, reflecting our commitment to supporting the growth, development, and wellbeing of our people.



Founded in 2012
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