Job Description

The Business Development team is responsible for providing business development support to all Personal Travel Consultants; this will include support around attracting new business, maintaining existing business, key performance indicators, online and offline marketing and social media. The role is a fast paced, challenging and a rewarding role to those who work within it.


This can either Full Time Homeworking position or Hybrid With our Sunderland Head Office.

Role Summary

The role is to develop individual Personal Travel Consultants business models; it will include driving sales of in house products, increasing profitability by effective client database management and margin control.

Main Responsibilities

Conduct effective business development calls with personal travel consultants, ensuring individual aims are achieved Provide business development support on how to encourage repeat bookings Provide support on how to generate new customers Provide support on increasing booking margins Maintain our internal Facebook page, to drive business and motivate PTC's Work closely with the in house tour operation ensuring company objectives are achieved Developing Specialist Product & Cruise with individuals within the division Build strong working relationships with personal travel consultants and Head Office Departments Attend and present at annual overseas / UK conference if required

What experience we are looking for?

1 to 2 years experience within a Travel Environment Passionate about travel and tourism Good sales and presentation skills Customer focussed Problem solving Team player Good organisational and time-management skills Excellent communication skills

About Hays Travel

As the UK's largest independent travel agency, Hays Travel specialises in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.

Our values

Our SMILE values are embedded in to our company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.


Supportive Motivational Innovative Loyal Excellent

What it's like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.


Of course, it's not all about work. We're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.