Job Description

There's no place like Heathrow when it comes to the scale of our ambitions. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. Our Communications, Communities and Carbon function brings together engagement, communications and sustainability leadership. This is about more than protecting and enhancing our reputation. Focusing on the experiences of our passengers, colleagues and partners, we ensure that as Heathrow thrives, so too will our people, our communities, our country and our world.


Our sustainability strategy, Heathrow 2.0, is central to everything we do. We are committed to sustainable aviation, as Heathrow works to deliver net zero and build a better place to live and work. We work with industry leading experts to deliver on our ambitions, meeting the growing international demand for flight in a way that creates a positive impact far beyond our airport.



The Public Affairs Manager will represent Heathrow externally and understand core business priorities, key policy requests, and the business model and operations of the UK's busiest airport.


Given Heathrow's role as the UK's hub airport and global gateway, this position requires someone who can work in a high-pressure and fast-paced environment, prioritise tasks effectively, protect and enhance Heathrow's reputation, build strong relationships, and communicate complex issues with a wide range of stakeholders both internally and externally.



Supporting the activation of proactive and reactive communication strategies to protect and enhance the reputation of the business. Organising and attending meetings, events, and visits of the airport to strengthen relationships with key stakeholders, developing a clear understanding of the role Heathrow plays in the national economy, and inform on key business priorities. Scanning the political horizon for issues relevant to Heathrow and proactively developing strategies to address them. Working closely with Heathrow's policy team to support on a range of issues and the development of the business' policy priorities, as well as supporting with other campaign activity. Being a part of an on-call team responding to incidents at the airport to ensure key stakeholders are kept informed throughout.

Understanding of the parliamentary process and someone who can engage with politicians from across the political spectrum. They will have existing political relationships of their own and will confidently engage with external stakeholders to maintain and build support for Heathrow's priorities. Outstanding written and verbal communication skills. Ability to understand complex information and present it in a way which is easy for the public to understand so excellent presentation skills. High level of personal resilience and a can-do attitude, be able to handle highly pressurised and fast-paced situations, meet deadlines, and have the capacity to manage high workloads with effective prioritisation. Be credible and authoritative - seen as a source of expertise, and a go-to resource for communications advice across Heathrow.

#LI-Hybrid



There's something so special about working at the world's most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.


Every day, you'll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.


It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.


Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there's no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work. And of course, we'll provide varied learning and development opportunities too. Here you'll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow . Working arrangements vary from team to team and will be confirmed during the recruitment process. You'll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow's Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.