Job Description

Job Ref:

MAY1309

Branch:

The Berkeley

Location:

The Berkeley Hotel, London (South West)

Salary/Benefits:

Competitive Salary

Contract type:

Permanent

Hours:

Full Time

Shift pattern:

5 days / 2 off

Hours per week:

40

Posted date:

15/10/2025

Closing date:

14/11/2025

Be part of a hotel with rich history heritage.



At The Berkeley, we strive to curate distinctive and enriching experiences for our guests and our colleagues every day. You will be part of the team to shape our future and fulfil our purpose.

The Berkeley

The Berkeley has been treading its own path for more than 100 years. From here, midway between fashionable Knightsbridge and neighbourly Belgravia, we're still taking style, comfort and service to inspiring new levels. There's nowhere quite like it. And that's the way we love it.



Stunning rooms by the brightest minds in the design world. Intuitive service that always seems one step ahead. From the moment you walk in, the hotel begins to work its magic. With many guests returning year after year, it's a spell that's hard to break.

Who strives here?

Our team never fails to impress. To us, extraordinary service means perfecting the little details and adding exquisite touches in the entire guest journey. You truly care for our guests and your fellow colleagues. You believe in creating a sense of enthusiasm. Your goal is to excel and bring out your best in each and every guest interaction.

The Berkeley Experience

You will find a supportive, fun and nurturing team where you can bring your ideas and creative thinking to your role.??We have a range of development interventions at every level and for different functional specialisms to help you design the trajectory of your career. Your team members are highly collaborative and the work environment is dynamic and stimulating.

Main duties and responsibilities

The cleanliness of all areas should exceed guest expectations.

Keep the Men's and Ladies' public restrooms clean and tidy and fully replenished .

Keep staff Ladies' changing and restroom rooms clean and tidy and fully replenished.

Ensure guest lifts are cleaned to the standards required.

Ensure all public areas including some of the FB outlets are fully presentable and clean.

Clean waiter service areas on all floors when required.

To be familiar with cloakroom standards and cover cloakroom when required.

To cover corridors and back of house areas when required, ensure they are presentable and clean.

Undertake any other incidental jobs within the scope of the department and as requested by the Manager and be fully flexible with day and evening shift patterns.

Report all missing items and lost found items to Security immediately.

Report all items in disrepair or damaged to maintenance.

Alert the relevant team member in the Housekeeping Office of any suspicious people or activity in any guest areas.

Be part of daily departmental briefings.

Be fully aware of all activities in the hotel and be familiar with all outlets.

Maintain uniform and grooming standards as required.

Follow safety procedures to ensure a safe working environment.

Carry out the policies and procedures of The Berkeley whilst maintaining the highest degree of professionalism and teamwork in line with The Berkeley's company standards.

Handle guest requests in a timely and professional manner at all times.

Check the daily function sheet, to be informed at what time rushes may occur.

Do not leave cloakroom unsupervised.

Use of Unifocus program whilst on the shift.


Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication, we offer you:

Financial Stability

Excellent salary package. Family Friendly company policies, including enhanced Maternity and Paternity Pay. Holiday allowance increase after 3 and 5 years of service. Travel Season Ticket Loans. Pension Scheme.
Salary Sacrifice. Holiday Trading. Retail Discount.

Health and Wellbeing Support

Subsidised monthly Podiatrist and Masseuse treatments. Flu vaccination vouchers.
Eye test vouchers and contributions towards glasses.
A dedicated team of Mental Health First Aiders 24-hour colleague assistance helpline. On and off-site Occupational Health Service. Death in Service salary contribution. Various wellbeing activities focused on mental and physical health. A complimentary state-of-the-art all-day dining colleague restaurant serving a range of nutritious meals. Cycle to Work. Wellbeing Social Champions. Volunteering opportunities.

Recognition and Career Development

Referral Scheme 'Introduce a Star' where you can earn up to 1,500.
Instant colleague recognition and award programme with generous prizes. Colleague of the month nominations with generous prizes. Additional paid day off to celebrate your Birthday. Internal transfer and promotion opportunities. In-house training and development team with a strong focus on career progression and personal growth. Long service awards.

Memorable experiences

Preferential room rates of 50 per overnight stay for yourself or your family across the Maybourne. Hotel Guest Experience Stay including an overnight stay and wining and dining at our renowned restaurants and bars.
50% Food and Beverage discount across the Maybourne.
Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children Party, etc.) Wedding and Baby gifts. Retirement functions.

Terms and conditions apply to all benefits.

Eligibility:

In line with the requirements of the Asylum Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.


The Berkeley has been treading its own path for more than 100 years. From here, midway between fashionable Knightsbridge and neighbourly Belgravia, we're still taking style, comfort and service to inspiring new levels. There's nowhere quite like it. And that's the way we love it.



Stunning rooms by the brightest minds in the design world. Intuitive service that always seems one step ahead. From the moment you walk in, the hotel begins to work its magic. With many guests returning year after year, it's a spell that's hard to break.