Job Description

What you'll bring to the team:
Public Relations Manager US & UK - SEA LIFE Cluster
Location: London, SE1 9AX
Contract Type: Permanent, Salaried
The PR Manager - UK & North America, SEA LIFE Cluster plays a key role in shaping, promoting, and protecting the reputation of SEA LIFE attractions across the UK and North America. Working closely with the SEA LIFE Cluster Go To Market Director, this role delivers consumer-facing PR, proactive issue management, and stakeholder engagement in support of the cluster's growth plans.
You will develop and deliver integrated PR activity across individual attractions and at cluster level, identifying opportunities to tell compelling stories, drive positive media coverage, and leverage the wider Merlin brand where appropriate. Working collaboratively with PR colleagues, GTM teams, and agency partners, you will ensure PR is fully aligned with marketing plans and commercial priorities.
The role also supports crisis and issue management, responding in line with agreed frameworks and escalating where required. You will build strong relationships with key media, manage press office activity, and support SEA LIFE business leaders in engaging with local stakeholders.
Qualifications & Experience:
Minimum of three years' experience in communications or PR, with a proven track record of proactive media engagement.
Experience supporting crisis and issue management, including risk mitigation through careful planning.
Confident engaging with internal and external stakeholders and managing sensitive relationships.
Experience working in a high-profile, public-facing environment, with strong judgement and attention to detail in public communications. Benefits:

• 40% discount off LEGO sets and products on the online LEGO Store!

• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you're using your Magic Pass to visit!)
• 'Enjoy the Ride' Merlin Annual Pass for you and five loved ones!
• Staff discount codes for Merlin Annual Passes to gift to loved ones!

• Private pension scheme
• Life assurance scheme
• Employee assistance programme
• Access to Perks at Work which 30,000+ national & local employee discounts
• Free staff parking
• Ongoing training & development

About Merlin
A job with Merlin isn't like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don't trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests' experiences are the best they can be.
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible. Pay Range: Competitive

Skills Required