Job Description

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Do you enjoy delivering high quality outcomes from QA & testing on solutions? If so, this opportunity is for you!

Deloitte is looking for a mid-senior level QA Test Engineering Manager to join its talented Business Quality Assurance Test team.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It\'s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

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Leader within the ITS Business Quality Assurance (QA) team responsible for delivering high quality outcomes from QA & testing on solutions. Able to lead and manage a team(s) to ensure the success of solutions. Responsible for functional and non-functional test automation development and maintenance, in line with our QA Automation Strategy. This role is required to work within project & product teams to lead & deliver automated testing of APIs, repeatable processes and functionality. Our test automation work is varied spanning: desktop estate (Mac, Windows), off the shelf vs custom developed vs integrated apps.

You will be embedding QA Test strategies and approaches for large, complex ServiceNow products and developing functional and non-functional test automation frameworks.

You\'ll be required to create Test Strategies and manage the continuous growth of a diverse teams within an inclusive team culture where people are recognised for their contribution.

Key roles & responsibilities are:

• Build and maintain QA scripts using automation tools and development languages (predominantly C#, Java, Python)
• Manage and deliver against the QA functional / non-functional Automation framework
• Select and develop appropriate QA automation tools to support our environment
• Management of our DevSecOps pipeline and supporting tests
• Ensure traceability, version control and configuration management of all test objects developed using tools such as SonarQube, Git
• Assess the feasibility and ROI for automated testing and communicate benefits and wins in business language
• Report progress and provide metrics or reports required to support the QA Manager & Leads
• Accurately and comprehensively record defects discovered during execution of QA cases
• Communicate and work with Service Owners to ensure automated scripts are continuing to meet needs and reporting is in line with requirements
• Monitoring of QA activities across all projects to ensure successful improvements
• Continuous improvement and suggestions for the continued expansion of the automated testing
• Able to deliver on multiple projects/products.
• Liaising with project and product teams\' and developers\' able to build relationship with many locally and globally stakeholders
• Maintaining automation scripts and adherence to our Test Automation Framework
• Reviewing & updating automation framework
• Coordinating with QA team members to ensure any changes are fed into master branch
• Hands on creating new automation scripts and continually reviewing and ensuring alignment to the overall Automation Strategy and Framework
• Creating pipelines within Azure DevOps

Connect to your skills and professional experience

Essential

• A solid\' QA Test lead background with a considerable amount of test automation / test development experience
• Experience in testing products built on Service Now platform
• Experience in working with teams in Dev SecOps
• Proficient in conducting UAT and working with end users
• In-depth knowledge of test toolsets and development languages including C#, Java or Python
• Knowledge of HTML, CSS, XML, JavaScript and web services
• Understanding and experience in DevOps pipeline i.e. change, release & deployment processes
• Strong knowledge & use of SDLC methodologies e.g. Agile, Waterfall, DevOps, BDD
• A professional and confident style, with drive & enthusiasm and with a strong ability to multi-task.
• Ability to build good relationships & conduct effective technical discussions with senior leaders and peers.
• Excellent communication and presenting skills with keen attention to detail.

Desirable

• Certified with ITIL Foundation level or equivalent
• Degree in Computer Science or equivalent
• Experience of Automated Test Framework (ATF)
• ServiceNow Certified System Administrator
• Experience in portfolio test manager role
• ISTQB technical test analyst qualified / ISTQB Advance Test Manager would be advantageous

Connect to your service line - Enabling Functions

Collaboration is central to everything we do at Deloitte. Bringing your individual skills and experience, and sharing your specialist knowledge, is how you\'ll make a far-reaching impact. Come join us.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.

Connect with your colleagues

"The support that Deloitte offers is great, and the work is always interesting and motivating.\xe2\x80\x9d

"The amount of investment in me in terms of training and development has been incredible - it has undoubtedly helped me to progress my career.\xe2\x80\x9d

-Jim, Enabling Functions

Connect to your agile working options

Location: UK Wide

Your Work, Your Way: We call our hybrid working vision Deloitte Works. And it does. We trust you to make the right choices around where, when and how you work. You\'ll be able to make decisions about how you work best, to be collaborative, learn from colleagues, share your experiences, build the relationships that will fuel your career and prioritise your wellbeing. Having great conversations with your team and your leadership paves the way for great collaborative ways of working.

You\'ll be joining one of our innovative virtual communities. Which means you\'ll be part of the Aberdeen, Birmingham, Bristol, Cambridge, Cardiff, Edinburgh, Glasgow, Ipswich, Leeds, Liverpool, Manchester, Milton Keynes, Newcastle, Nottingham, Reading, Southampton, St Albans or Teesside team. You\'ll spend most of your time working from home like all of your UK colleagues in the Enabling Functions, or in a local collaboration space when needed. Our hybrid-working model enables our people to collaborate, connect and innovate in both a virtual and physical capacity.

You\'ll have all the support you need to succeed, including robust tech and home workstation set-up guidance, as well as access to a variety of flexible working spaces and all sorts of social activities for you to join. We\'re continually innovating our working practices too, so you can expect to see new and exciting technology developments coming soon. The future of work is evolving fast and we\'re already leading the way by enabling flexibility for our people and making it easy for us all to connect and collaborate.

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Our commitment to you

Making an impact is more than just what we do: it\'s why we\'re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we\'re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we\'ll take your wellbeing seriously, too. Because it\'s only when you\'re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we\'ll make sure it never stops growing. Whether it\'s from the complex work you do, or the people you collaborate with, you\'ll learn every day. Through world-class development, you\'ll gain invaluable technical and personal skills. Whatever your level, you\'ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you\'ll experience a purpose you can believe in and an impact you can see. You\'ll be free to bring your true self to work every day. And you\'ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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