Job Description

Job Purpose

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The Quality and Assurance Lead is responsible for ensuring that the General Practice delivers safe, effective, and patient-centred care in line with clinical standards, regulatory requirements, and national healthcare guidelines. The role leads the development, implementation, and monitoring of quality improvement initiatives, ensuring compliance with CQC standards, clinical governance processes, and practice policies. By analysing performance data, coordinating audits, and supporting clinical and administrative teams, the Quality and Assurance Lead helps drive continuous improvement, reduce risk, and maintain high-quality patient outcomes across the practice.

Main Duties:

IT Systems Management

Maintain all hardware and software systems across the practice. Liaise with IT support providers and NHS Digital as required. Troubleshoot and resolve IT issues for staff in a timely manner. Ensure regular back-ups are completed and stored appropriately. Manage user accounts, permissions, and access levels. Oversee implementation of new digital tools and systems. Maintain IT asset inventory and monitor equipment lifecycle. Ensure all DPIA and Risk assessments are kept up to date

Clinical System Administration

Administer and optimise clinical systems SystmOne. Support the maintenance of templates, protocols, searches, and alerts. Provide staff training and support on clinical systems and best practices. Run searches and audits routinely, for meetings and monitoring reasons

Data Management and Reporting

Develop and maintain accurate reporting processes for QOF, IIF, Enhanced Services, and other contractual obligations. Monitor coding accuracy, recall systems, and data quality improvement. Produce ad-hoc and scheduled reports for clinical and managerial staff. Ensure timely submission of statutory data returns (e.g., CQRS, GPES). Run searches and campaigns as when needed throughout the year for things such as Flu, Recalls and NHS HC

Information Governance & Cybersecurity

Ensure compliance with GDPR, NHS Data Security and Protection Toolkit (DSPT), and local information governance policies. Support cyber security awareness and training. Manage system access control and data confidentiality.

Project and Change Management

Lead or support digital improvement projects, including migration, implementation, and integration of new systems. Work closely with the PCN Digital & Transformation Lead and other stakeholders on IT development. Run searches and recruit the patients Assist in keeping the practice up to date with CQC work and Audits focusing on Risk and Safety. Log the work for claims and progress purposes Look for more opportunities in developing this aspect of work. Update the business manager and partners on how to progress and what is needed in terms of a team.

Data Protection and SARs / GDPR

Have a clear understanding of GDPR in practice and run the reports and information requests that come in and out of the practice. Keep a log and work with the clinical team to ensure that deadlines are met. Complete quality checks on the information leaving the practice.

Staff Support and Training

Act as first-line support for digital and data-related queries. Train staff on new systems, upgrades, and data entry/coding best practices. Assist clinical teams in maximising the use of templates, searches, and reporting dashboards.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this , the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, to include:

Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance Work effectively with individuals in other agencies to meet patients' needs Effectively manage own time, workload, and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members Communicate effectively with patients and carers Recognise people's needs for alternative methods of communication and respond accordingly
This job description is not exhaustive and it not a contractual part of the contract. The may be altered to meet the needs of the role and the business following a reasonable consultation process.

Job Type: Full-time

Pay: 30,000.00-35,000.00 per year

Benefits:

Free parking On-site parking
Education:

Certificate of Higher Education (required)
Experience:

NHS: 2 years (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person