Job Description

Hours:

37 Hours Per Week

Interview Date:

8th September 2025

Closing Date:

31st August 2025

Salary:

Hay Band C (42,708 - 47,754 FTE)

Once you have submitted your application, please email recruitment@inspireculture.org.uk with your name, vacancy title and application reference so that we can check that your application has been received



This is a fantastic opportunity to join a high quality (Ofsted Grade 2 - Good) Adult Community Education Service that supports the residents of Nottinghamshire.



You will have experience of working in Further Education in a quality role, and will have experience of both non-accredited, accredited and 16 to 18 provision (including High Needs Learners). You will also be familiar with Ofsted Inspection Frameworks, and will have participated in successful Ofsted inspections in an FE environment in the past.



You will have experience of supporting the recruitment of learners to FE provision, (both adults and young people) and will have management experience of a small team. You will be responsible for managing Inspire Learning's Quality Assurance programmes and for managing a small team of dedicated learner recruitment, Information Advice and Guidance Officers and IT support colleagues.



We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all staff to share this commitment and undergo appropriate checks. As such, this post will be subject to an enhanced Disclosure and Barring Service check.



If you would like to find out more about this exciting new opportunity, then please don't hesitate to contact Ian Bond, Director of Learning, on 07766134031 for an informal discussion about this role.

Job Title:

Quality and Student Support Manager

Grade Hay C

Job Purpose

To be responsible for all aspects of quality assurance across Inspire Learning's programmes.



To support the Head of Adult Learning to ensure that the relationship with the Learning Service's subcontractors is successful and that the Service's subcontractors have a level of quality at least as good as directly delivered provision.



To lead the Service's Student Support function.



To lead on Inspire Learning's training and continued professional development of staff.

Key Responsibilities

To be accountable for effective performance of Inspire Learning as measured by Ofsted and to lead the preparations for Ofsted inspection ensuring that the service is ready for inspection

Leading the Self Assessemnt and QIP processes, while ensuring that all policies and procedures are kept up to date and good practice embedded across the service

Supporting managers and tutors to use the service's MIS system to constanty monitor performance, including monitoring learner destinations and progression

To support subcontracting arrangements in liaison with Nottinghamshire County Council

To lead the Service's Student Support function

To provide reports to the learning and skills committee and to Nottinghamshire County Council

To act as the Service's deputy nominee in the case of an Ofsted inspection

To lead the Service's Observation of Teaching Learning and Assessment (OTLA)

To act as To lead on all equlity and diversity and to champion learner voice. To be the Service's lead on Safeguarding and on Health and Safety

The post holder will work in accordance with all Inspire policies and procedures, Inspire Brand guidelines, contractual requirements, and professional best practice

The post holder will perform any duties or tasks assigned by management required to meet service needs as appropriate to the role

The post holder will assume the role of Appointed Person and/or First Aider as required

Education and Knowledge Required for the role

Hold or be working towards a relevant level 5 or above teaching qualification accredited by the QCA

To have a relevant L3 work place assessors' qualification

Degree in a related discipline or considerable relevant experience of successfully delivering the quality of FE provision

GCSE A - C or equivalent in Math's and English and ICT qualification at Level 2

Experience of leading the embedding of cross-curricula quality and effective OTLA processes

Ability to establish and exceed demanding KPIs and performance targets for the Service's provision.

Knowledge of safeguarding and Prevent policies and procedures

Understanding Ofsted inspection requirements and quality standards relating to learning

Awareness of health and safety issues and knowledge of relevant legislation

Skills and Experience

3 years' experience of operating within a Young People's or Adult and Community learning context

Experience of leading an area of Further Education provision

Experience of actively promoting effective equality, diversity and inclusion in an FE environment.

Role Dimensions

To effectively lead the quality assurance process for the service area to move from Good to Outstanding.

Experience of line managing multi-disciplinary teams to ensure that their effectiveness is maximised.

Experience of developing an appropriate quality assurance system and processes for an evolving, growing and complex FE provider

Experience of creating a culture that enables learners and staff to excel, in which staff reflect on and debate the way they teach, and learners take pride in their achievements.

Experience of ensuring that Fundamental British Values safeguarding and Prevent are at the heart of the work of the whole organisation.

Inspire Competencies

Customer Service (Competency Level 4)

Demonstrates effective customer service skills - in person, online, email or on the phone - identifies and satisfies customer needs, adjusting their style with a friendly and professional approach as appropriate for the customer, respecting confidentiality, equality & diversity and prioritises the customer over tasks where appropriate

Responds positively to customer concerns, acts to resolve or reassure customers as needed, agrees solutions with the customer or hands over to an appropriate colleague

Responds positively to any complaint or suggestion and seeks to resolve it within limits of their authority or hands over to a more senior manager as appropriate

Monitors, analyses and acts upon customer service data to maintain and/or improve the service. Considers the impact on customers when implementing change

Deliver the service offer (Competency Level 5)

Knows and/or accesses information to advise and promote the Inspire Service Offer to all customers - to meet their immediate needs and other services that could be of interest or benefit them

Embraces any changes to the offer and any associated changes to processes or working practices positively, takes responsibility for their own development and engages with and makes the most of development opportunities provided

Shares feedback about the Inspire offer with their line manager and contributes to meetings, discussions and related activities to ensure service delivery and/or improve our offer

Leads work to develop, enhance or create new elements of the Inspire service offer and where appropriate ensure there is an integrated customer offer and journey

Takes a strategic view of the Inspire Offer - across all services, benchmarking against comparable organisations and acts to change the offer in light of changing customer demand, circumstances or financial constraints.

Communicating well (Competency Level 5)

Communicates clearly and effectively in person, on the phone and in writing respectfully and in a style appropriate to the person and situation and uses and engages with Inspire's online communications

Communicates effectively in a meeting or other group situation, respectfully and in a style appropriate to the group and situation with a solutions-based / can-do approach

Debates, positively challenges and/or discusses issues with colleagues and line manager, sharing views and acknowledging and respecting the views of others, seeks to reach agreement and respects the final decision made

Communicates complex information concisely and clearly using the most effective means, negotiates effectively across teams, services or with external partners and reaches agreement with all affected parties

Communicates effectively across all Inspire, with external partners and stakeholders, directly and through all appropriate indirect channels with clear messages that are understood

Working together (Competency Level 5)

Adopts a friendly, helpful, supportive and respectful manner when working with others

Acts in a way that shows they are trustworthy, reliable and transparent in their dealings with others, respecting privacy and confidentiality as appropriate

Forms positive and effective working relationships, makes and implements decisions fairly, using good judgement and with integrity, in line with Inspire values and role modelling Inspire management and leadership behaviours

Forms and maintains effective internal and external working relationships across the organisation, with external partners, stakeholders and funding organisations, motivated by achieving the best for our customers and in the best interests of all concerned

Forms and maintains effective, ethical internal and external working relationships at an organisation wide and partner organisation level, supported by agreed contracts and/or service level agreements

Managing others (Competency Level 4)

Effectively supervises and supports the day-to-day activities of a colleague(s) to enable them to perform their duties, planning and co-ordinating the activity of colleague(s) to deliver tasks or activities over time to meet service demand effectively and efficiently

Manages and reviews performance and attendance of individuals effectively, setting goals, agreeing targets, and organises training as needed, tackling poor performance or attendance if required using Inspire policies

Manages their team and indirect teams effectively, empowering them to perform well, monitoring group performance against service targets and acting proactively and positively in response to performance data to ensure service delivery targets are met

Conducts investigations in the event of discipline or grievance fairly and respectfully, communicating findings and making recommendations ethically and in the best interest of all parties

Manages and deploys teams across the service to best effect to deliver Inspire's contractual and service level agreement obligations and meet strategic objectives and business plans

Leading the way (Competency Level 4)

Incorporates the spirit of Inspire's mission, vision and values in the work they do with customers, colleagues and stakeholders, plays their part in implementing Inspire policies and procedures and management decisions

Articulates and shares Inspire's mission, vision and values to enthuse and focus the efforts of colleagues

Contributes to the decision-making process, stands by decisions made and owns them when implementing them

Makes decisions in the best interest of Inspire, its customers, staff and stakeholders that are sound, ethical, socially responsible, shares rationale for them, implements them and stands by them

Working efficiently and cost effectively (Competency Level 4)

Uses Inspire resources and their time effectively to meet service demand, objectives and/or targets

Plans ahead, making best use of time and resources available to achieve service delivery, maximising the use of technology available, minimising unnecessary travel or waste, prioritising work and working within spending limits

Resolves competing or conflicting demand for resources and time effectively to meet the needs of themselves, colleagues and customers

Manages a budget, forecasting activity and required spend, monitors service activity and actual spend and takes pro-active action to ensure budget target and/or savings targets are met

Skills and qualifications (Competency Level 6)

GCSE (Grades 1-31 [previously D-G]) or Level 1 Diploma (Foundation) Including: Good verbal communication skills - willing to or working towards Level 2 English and Maths

GCSE (Grades 4-91 [previously A-C]) Inc. English and Maths or Level 2 Diploma (1st Diploma) Including: Demonstrable IT Skills (Inspire Recruitment Activity/test)

Use of Internet - information searching Microsoft Office - Basic Skills Good verbal and written communication skills
A level / A2 Level / AS level or Level 3 Extended Diploma or Level 3 National Certificate

Newly Qualified or working towards: Diploma or Service Specific qualification or relevant HNC
or

Experienced Qualified (3 years or more): Diploma or Service Specific qualification or relevant HNC


Newly Qualified or working towards: Foundation Degree or Service Specific qualification or relevant HND
or

Experienced Qualified (3 years or more): Foundation Degree or Service Specific qualification or relevant HND


Newly Qualified or working towards: Degree or Service Specific qualification

or

Experienced Qualified (3 years or more): Degree or Service Specific qualification

Once you have submitted your application, please email recruitment@inspireculture.org.uk with your name, vacancy title and application reference so that we can check that your application has been received