Job Description

Quality Assurance Apprentice

Hourly rate:

12.86

Location:

Crewe

Hours:

40 per week

Baywater Healthcare - Enhancing Lives!

Baywater Healthcare has an exciting new opportunity for a Quality Assurance Apprentice (Full Time) based in Crewe. We're looking for a friendly, communicative individual who enjoys helping their community to join our amazing and supportive team!


Join us and be part of the change - making a difference in thousands of people's lives.


Our mission is to enhance lives every day. Home healthcare is one of the most rewarding fields to work in. Our aim is to reassure and support both patients and their families, striving to be a fundamental part of maintaining their everyday normality.


Our teams are the driving force behind this ethos, and your voice matters. We understand how personal at-home healthcare can be, which is why community and empathy are at the heart of what we do.


If you're looking for a role where you can develop your skills while building connections within your community, this could be the perfect opportunity for you.

About the Role

You will be joining the very heart of Baywater in our 1037 team, supporting the Quality Manager in improving quality across our services. You'll help manage risk, conduct audits, solve problems, propose innovative solutions, and drive continual improvement.


The successful applicant will gain experience in managing and reviewing company processes and procedures to ensure effective use and compliance. Using this experience, you'll help us meet our contractual and regulatory requirements through quality planning, assurance, control, and continuous improvement activities. You will also gain in-depth knowledge and understanding of all areas of the business.


Alongside your role, you will complete a Level 4 Quality Practitioner Apprenticeship. Each day is different, so adaptability and flexibility are key - but your efforts will be genuinely appreciated by customers, patients, and your team.

What You Will Be Doing

Providing empathetic and professional support to patients, families, and clinical leads Monitoring and supporting the development of quality policies and procedures within Baywater Healthcare Maintaining the risk register Assisting in the delivery of Quality Management Reviews Conducting departmental and supplier audits, identifying and sharing continual improvement requirements Supporting continuous improvement projects Monitoring stakeholder feedback, identifying root causes, and guiding improvement opportunities Assisting the Patient Advice and Liaison Team with investigations when required Supporting quality reporting and interpreting report findings Assisting with risk management

About You

We know that people sometimes hesitate to apply if they don't tick every box. If you're kind, friendly, and communicative, enjoy helping others, and are excited about joining our team - we'd love to hear from you!


Auditing experience is preferred but not essential (training will be provided) Experience handling stakeholder feedback is preferred but not essential (training will be provided) Root cause analysis training is preferred but not essential (training will be provided) Ability to work on your own initiative with good time management skills Proactive approach to following processes Excellent communication skills Calm and confident manner Educated to GCSE level or equivalent

What You Will Receive

Annual leave starting at 23 days, rising to 25 days after 2 years of service (with further increases every 5 years) Life insurance cover Company pension scheme

Benefits

Health and wellbeing support (including access to our wellbeing app to boost physical and mental health) Fully funded health cash plan for preventative medical treatments, including dental, optical, physiotherapy, diagnostic treatment, and 24/7 access to GP services Employee Assistance Programme - providing specialist advice and support for you and your family Access to our online benefits platform, Pluxee (including discounts on holidays and travel money) Cycle to Work scheme Access to the Blue Light Card - exclusive to healthcare workers And many more!

Diversity & Inclusion

At Baywater Healthcare, we believe diversity is our strength and inclusion is our commitment. We understand that a diverse and inclusive workplace is not only the right thing to do but is also essential to our success in enhancing lives.


We're committed to fostering a culture that respects and values the unique perspectives, backgrounds, and talents of every individual.


We embrace diversity in all its forms, including, but not limited to, race, ethnicity, gender, sexual orientation, age, disability, religion, and cultural background. We recognise that diversity sparks innovation, encourages creativity, and drives excellence.


Our commitment to inclusion means every employee, customer, and partner is treated with respect and dignity, ensuring they feel a sense of belonging and have equal opportunities to thrive.

About Us

Our Goal:


Our goal is not only to develop better products and services but to improve the quality of people's lives. Baywater Healthcare employs over 400 people across the UK and is headquartered in Cheshire. The office houses a 24-hour call centre, as well as administrative support for our oxygen, ventilation, nebuliser, sleep, and telehealth therapy services.


Our Promise:


Our objective is to support patients in their therapy and encourage long-term compliance. Alongside providing equipment and consumables designed for comfort, we offer 24/7 support, equipment servicing, and maintenance at home, as well as advice from specialist Clinical Advisers.


By focusing on patient support and equipment excellence, we also aim to ease the administrative burden on clinicians, allowing them to dedicate more time to patient care.


Work Location: In person